It's the PRINCIPLE stupid.
With all due respect, it appears that Tesla retaliates against people that post negative things (yet distressingly accurate?) about the firm.
That's sad, if true . . . and really unbecoming too.
Far better to just do a LOT more root cause analysis on problems (yellow screen issues, etc.) and ferret them out early, rather than punish the messengers.
After eight MS's, we too are getting frustrated with far too many quality and service issues, and we are back in Tesla Service Hell (again) with our brand new MS,
yet we are fully and completely in line with Tesla's mission. WE JUST WANT TESLA TO BE A BETTER COMPANY.
One very important way to get there is
listen to your customers that complain. They are an excellent indicator of where resources and attention are needed, not to punish, but to improve the process and employee knowledge. "Firing" customers that do so is remarkably short-sighted.
Another way for Tesla to "win" would be to compete in this annual event--there's far too much that Elon and Tesla
don't know about Quality:
Malcolm Baldrige National Quality Award - Wikipedia