This was a PITA. What I did was look at my TeslaFi and just gave them dates/times I drove the car within the last 10 days.
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Tesla Covering Some MCU1 Issues for Some Owners
- Thread starter Huachipato
- Start date
This was a PITA. What I did was look at my TeslaFi and just gave them dates/times I drove the car within the last 10 days.
Only if it fails inside the extended warranty period. But they have made significant changes intended to make even the 8GB eMMC last much longer. (I would think yours would last until at least 2024, if not 2028 or longer.)
Looks like they are replacing my 8GB eMMC with the 64 GB one. I got a Tesla Service estimate about 30 minutes ago with the following part #:
MSX VCM TEGRA REV-B/C PROV (64 GB)-REMAN (2728212-S0-B)
I got a complete MCU/screen replacement back in March. Does that mean I got another 8GB chip?
Regarding your concern, the replacement is warrantied for 4 years (they cut it to 2 years a few months ago, though, but it only applies to installs after that date). So, assuming you got it done when it was still a 4 year warranty, you should be good for another almost 3 years if it fails again.
From everything I have seen yes.
It sounds like his was a warranty replacement, so it just keeps the original warranty. The parts warranty you quote only applies for parts you buy outside of warranty coverage.
Great to see Tesla finally stepping up and supporting this. Unfortunately the damage has been done with regard to customer service and perception, but I hope those who paid out of pocket are now taken care of. Next up is the suspension metal fatigue issue...
DanInSunnyFL
Member
It's not enough that the car "experienced" it. As you can see from the thread Tesla techs search but cannot find these failures in the system logs. So they want you to document and notify them of the times it happens. Of course, the system isn't logging the failure so they still won't find anything so ...
I don't know about that. From my reading - that warranty only applies if you purchase the replacement - not for a warranty repair.
Just take a picture or video of the screen whenever it fails (scrambled graphics, unresponsiveness, rebooting, etc). That way, you’ll be able to document any failure without much effort in your camera roll as long as you’re not driving. I included a couple of pictures with the service request and the time and date for each documented occasion. I probably got lucky but that worked for me and they replaced the daughterboard under warranty without any back and forth.
It “fixes” it but the screen around that edge gets lighter and you can’t see detail . Plus they said it’s not permanent and you have to pay for subsequent treatments.
Got a reman MCU last October and it’s been glitching out for the last couple of months. It’s been in the shop twice. They reset it and refuse to do the daughterboard replacement (I’m still under an ESA).
very frustrating. Wife now openly mocks the unreliability of the Tesla.
very frustrating. Wife now openly mocks the unreliability of the Tesla.
Just your wife? I dont mind the unreliability, I do mind the fact that they deny ANY AND ALL warranty items and the attitude that once they sell you the car we could give a cr-p about you. The only reason they are responding on this is due to the NHTSA investigation
Well they apparently remote diagnosed that my MCU has no issues, canceled the appointment and suggested I “take out any USB drives and not plug any for a couple of weeks” claiming it’s “a software issue”. I had never gotten that one before (and never actually plugged an USB drive into the car).
I’m looking forward to the day they suggest I rotate my tires as a way to fix my MCU issues, because they are slowly running out of things to suggest after all this time.
I’m looking forward to the day they suggest I rotate my tires as a way to fix my MCU issues, because they are slowly running out of things to suggest after all this time.
I don’t understand why some service centers are good about doing the replacement and others are not.
People do what they are incentivized to do ... I’m guessing someone is counting the numbers of MCU replacements or the days the cars sit in the shop waiting on not-stocked parts or ?... whatever it is, it sucks for the owners and it’s making me calculate my cost to unload the car now and be done with Tesla.
I agree. She went from picking out colors for her Model X to “no way”.
ahkahn
Active Member
You could just say you want the EMMC replaced and pay for it yourself. It isn’t “that” expensive.
I am also a MCU 1 owner. I don’t find that it sucks that much. I have the option to get the EMMC upgraded for $500 or upgrade the MCU to have it feel like a brand new car. Not a terrible situation. The warranty replacement was just icing that I didn’t expect. Yes it should be done due to number of failures but I didn’t know it was going to happen.
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