Also the chat service is now gone. My SC is impossible to contact unless I drive in or literally harass them via multiple text messages which I still 10% chance I’ll get a response. It also doesn’t have an email address listed on the Tesla site
I’m at visit 7 in 4 months and each one had been the most ridiculous experience.
They should not tell customers I will get back to you with an update, go silent for days, and not have any way for customers to reach out for the update.
Customer support email takes weeks to respond, I have received any response in 7 emails.
We're not holding/doing it wrong. This is objectively terrible customer service. The auto industry and new customers will not give Tesla participation awards. They need to get their *sugar* together.
I’m at visit 7 in 4 months and each one had been the most ridiculous experience.
They should not tell customers I will get back to you with an update, go silent for days, and not have any way for customers to reach out for the update.
Customer support email takes weeks to respond, I have received any response in 7 emails.
We're not holding/doing it wrong. This is objectively terrible customer service. The auto industry and new customers will not give Tesla participation awards. They need to get their *sugar* together.