I read the J.D. Powers report. You need to look it up and read also. They surveyed around 2100 owners by telelphone In their evaluation. Powers had no criticism with the electric engine and the drive. Their grading included paint problems, air noise, vibration, and something else which I paid no attention to. I cruised the internet and found all kinds of car magazines and evaluations and none of them come close to comparison to J.D. Powers. You are defending a questionable report, and if you would take the time to do some research you might have a different opinion. Yes, Toyota is rated number one...do some research.
U.S. News and World Report for 2020 Best Car Rankings
Motor Trend
World Car Awards 2020
Edmonds New Car
Car Indingo.com
Consumer Reports New Cars
Best Car Reviews
Just a few of many more out there on the net.
With that huge J.D. Powers survey of 2100 owners out of ultra thousands, your belief in its accuracy is most assuring. I'm sure you went on to the sites I offered and did some reading. I'm not backing up anything against you and J.D. Powers because between you and the Powers survey, how can anyone argue against your logic and overwhelming proof. Its like sitting at the feet of Scorates. You just need to hurry up and sell that Tesla because J.D. Powers shows your car is the worst of the lot.
Enough with the hyperbole! Garbage like this makes the forums an intolerable place sometime. Argue all you want about the relative merits or not of the survey (which is why I posted it in the first place), but your personal attacks and extremely poor argumentative style have no place here.
If you don't agree with the JD Power methodology, that's fine. As others far more knowledgeable than me have pointed out in this thread, there are certainly issues with it as well as misunderstandings about the scope and purpose of the survey. However, all of your criticisms about methodology apply equally to all OEMs. You don't think other OEMs are taking an equal hit from infotainment issues?
As for the 2,100 respondents, that's how surveys work! Do you think an organization that is devoted to surveys isn't capable and determining the sample size necessary to have representative results? I would expect any biases from sample size or people that chose to complete the survey being inherently more unsatisfied to be true across all manufacturers, not just Tesla.
Finally, if you bothered to read the survey, no one is claiming that this is a survey of satisfaction, but only of what it claims to include, initial quality!
Again, the point of me posting this wasn't to start a typical TMC argument between the apologists and the detractors (sorry to use the pejorative names for both groups), but to discuss the survey results and how Tesla may change and improve going forward. One thing is clear, regardless of your personal beliefs about the survey, it made headlines. You can shout into the wind all you want about the survey isn't valid or is biased, but you can be sure that for better or worse, JD Power is one data point that a segment of buyers will look at to make their future purchase decision. This isn't about the satisfaction of current buyers, it's about the growth of Tesla beyond a core group of buyers that are already enthusiastic about the environmental implications or the tech. The vast majority of car buyers are not going to spend time on a forum to get input and do research before buying a car. Tesla needs to do better to continue to grow. By the way, for those of you that care about the stock (I no longer own shares so I do not) the current stock price is predicated on continued grow. That means to maintain the current stock price, Tesla has to keep showing growth, which means expanding their market share in what will be a down one to two years for high prices cars. I just wish we as a community didn't have to take everything so personally. Criticism of the company that made my car isn't a criticism of me, and we would have a lot more constructive and interesting conversations on here if we all remembered that.