I like Musk's can-do, and I think he's done a great
job. So maybe I'm prejudiced, but my M3 has been
just fine. And their service has made big advances.
Last year it was woefully understaffed, and they were
pretty disorganized. It was very smooth and really
professional last week.
I think
@GZDongles has it right: it's a very self
reinforcing thing, people look for problems, when
others report problems. And tecchies are picky.
I had a flawless delivery 12/ 2018, and a flawless
car. Except for a short but deep scratch in the roof
glass by the trunk. But it wasn't worth hassling. If I'd
been in a picky frame of mind, I would have gone in.
I only took the car in once in 2019, for trouble with
IR sensors that turned out to be a temporary bug.
And they needlessly replaced part of the steering
assembly.
So this last week I was getting the tires rotated and
the HW3 installed. I showed it to a Service Tech, and
he brought out a razor blade, and it turns out it was a
little line of edge sealant on the glass, and it's gone
now. I don't know if they have more problems with QA
now, I sure didn't.
And that in turn affects how I react to the software,
how much I look for flaws, and how I see the company.
A big feedback loop.
Other surveys show most people love their Teslas.
Whatever this JD Powers is, it's a blip in the long run.
I don't normally subscribe to paranoid theories, but
realistically, with the literally Billions that the short
sellers have been bleeding, and think about it, say
a fund shorting TSLA at $300 and it's now at $1200,
there's a truly huge amount of money on or under
the table for even the slightest, the most discreet,
bad words about Tesla.
.