That's what I should have done! I got a call yesterday that my J1772 order is now lost so they are going to resend me another one but it could take up to 14 business days to receive it , stay tuned!
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Tesla online store sucks!
- Thread starter ocEVguy
- Start date
Kleenerth3
Member
Still waiting to hear back from the store about the 24' Wall charger. Got the PO# on my receipt the day after I placed the order but nothing since. A note said that I would be contacted once it shipped. Crickets now for 10 days.
Can't wait to pick up our blue LR AWD aero. Maybe someone there can explain...
Can't wait to pick up our blue LR AWD aero. Maybe someone there can explain...
atripbegun
Member
@mgeneczko , Thanks for sharing your experience. After seeing your post, I went to the local service center and picked one up.
So I picked up my car today and it was a demo unit and made in April and I got the adapter and usb cables. So I’m going to try and cancel or I’ll I have another 14-50 adapter I’ll happily sell at cost to someone.
This...
And This...
Ordered a whole bunch of stuff (hub kit for taking off the aero covers, full set of mats all over, Level 2 charger, and a phone cable) just a week after I put my car order in.
Three weeks after car order, I have my car... but no floor mats, no charger, etc. I did get the frunk mat and the hub kit...
What I really need is my level two charger, I'm having to limit my searching for excuses to drive the car because the 110V cable can't put the miles back into the battery fast enough. Still, I'm getting by, even if my floor mats are currently made out of the cardboard box the frunk mat arrived in... (Seriously!)
Thanks but I'm getting the rubber ones not carpet... Chelsea is right by Ottawa, lots of snow in winter!
Kleenerth3
Member
Two weeks. Already got our car and we LOVE IT!! Polar opposite for the screwed up Tesla Shop.
Why do they give us a PO# when I can't use it ANYWHERE!! I'd love to be able to pull up some kind of info...
Out of stock, 3 weeks delay.
Heavy buyer traffic, delays will result.
HaHa sucker... Something!?!?
Freaking clean up this website and tell me when the hell am I supposed to get my *#!&t!! Wall connector? Hmmm
Why do they give us a PO# when I can't use it ANYWHERE!! I'd love to be able to pull up some kind of info...
Out of stock, 3 weeks delay.
Heavy buyer traffic, delays will result.
HaHa sucker... Something!?!?
Freaking clean up this website and tell me when the hell am I supposed to get my *#!&t!! Wall connector? Hmmm
as previously mentioned, ordered a handful of items, still waiting on almost all of them. online orders did finally email me back 10 business days later, not like the 2-business day SLA the Tesla reps mentioned... nevertheless, they mentioned they will re-process my NEMA 14-50 adapter as it was "lost" in transit, and will ship it out again in 24-48 hours. and if and when i receive the original NEMA 14-50 i am expected to return it (no shipping charge) otherwise i will be charged for the second one...
kind of ridiculous that 1, it got "lost" in transit; 2 waiting 2+ weeks for a response, and 3, no credit, or free adapter but expected to return one of the adapters if i ever receive it... good customer service....................(not)
kind of ridiculous that 1, it got "lost" in transit; 2 waiting 2+ weeks for a response, and 3, no credit, or free adapter but expected to return one of the adapters if i ever receive it... good customer service....................(not)
Kleenerth3
Member
I got advise from another person with our problem. I'm headed tomorrow to our local SC with my PO receipt. They might have one in stock on a return or they can order for me to pick up. Usually only takes the SC's a few days to get deliveries. I'll let you know how it goes tomorrow morning, but it makes more sense than screaming at my computer...
Wireless charger was shipped out last week and will be delivered on Tuesday
Kleenerth3
Member
Went to my local SC and asked for a 24' wall connector, black or silver. Told him my dilemma and he said that the SC's are carrying those and some 14-50's. Last time I was there they said they weren't carrying anything, use the online store. I walked away 10 minutes later with a new 24' HPWC. I didn't cancel my original order until I had that WC in my hands. Cancel on [email protected] with the PO#. Good luck on the search my brothers and sisters!
mrcndc
Member
I ordered a paint kit on May 29. On May 31st Tesla notified me that the product was on its way accompanied by an invoice. The FAQ page states, "Once your order ships, you will receive a confirmation message that includes tracking information." Shipment tracking information was not included in my order confirmation. My credit card was debited on May 31. To date, I still have not received my order. On June 15, I sent a message to [email protected] and received an automated message saying that they received my inquiry and "will get back to you in the order it was received." It is now almost 20 days later! Answer in the order it was received? How many people are in this department? What is the correspondence load (may be high if this thread is any indication?) I am on the verge of calling the credit card company to object to the charge. Any of you have a similar experience (other than those already posting). I am especially interested in the "well get back to you in the order it was received."
Similar issue here. I ordered the NEMA 10-30 Adapter, USB cable and Tire Repair Kit almost 3 weeks ago. Each item was shipped separately but the 10-30 adapter hasn't arrived yet. FedEx tracking number shows it got lost in transit somewhere between NM and TX.
I have sent 2 email to [email protected] and all I get is that automated message you got.
mrcndc
Member
To date I have heard nothing from my email to Tesla. I even tried calling the number given on my credit card statement for the item (888-518-3752) and was lead to an area for “non-vehicle purchases.” Then I got a voice message saying “send an email to [email protected], goodbye” then click. Seems that customer support at the Tesla online store is non-existent. As a result I went to my credit card account and disputed the charge. Perhaps that will get someone’s attention at Tesla. I will report any updates.
DJVoorhees
Member
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