I recently found a 2017 model S online which checked all my boxes and immediately made the move to purchase online through the Tesla website. I’ve been waiting for the right one to pop up and was super excited to get into my first Tesla (huge Elon fan).
Unfortunately, my experience with buying a certified used Tesla online was not so good. After my car was shipped to my local delivery center in SoCal (from another California facility) I was alerted by my rep that my car was ready for pick up.
Upon viewing the car, I noticed numerous areas with dings/scratches over 1 inch in length- some of which had obviously penetrated the paint. The rear bumper also looked to have been in a collision with a very large scrape on the lower portion. The right rear quarter panel also had previous paint damage which was poorly fixed and not up to Tesla standards. Ironically, the other used cars being delivered were in great shape with minor/typical wear/tear.
The on-site rep acknowledged that my car was a bit more damaged than most and said someone would get back to me since I had decided to “reject” the car.
This is the response I got from my Tesla sales rep after sending them numerous pictures of the damage, which was obviously beyond the scope of normal “wear and tear” :
“Hi, sorry for the delay in my communication, I was waiting for more information from our leadership. I was referred to the tesla website which states: Due Today$1,000
$500 Transport Fee and $500 Order Deposit.
Non-refundable.
By placing this order, I agree to the Model S Order Agreement, Terms of Use, and Privacy Notice.I acknowledge wear and tear will be present on the car. If I cancel my order, any Order Deposit and Transportation Fee paid will not be refunded.”
I’m super surprised by this based on the above circumstances and would think they would either refund the $1000 or give me the option to use the credit towards a new car etc.
What do you guys think?
Unfortunately, my experience with buying a certified used Tesla online was not so good. After my car was shipped to my local delivery center in SoCal (from another California facility) I was alerted by my rep that my car was ready for pick up.
Upon viewing the car, I noticed numerous areas with dings/scratches over 1 inch in length- some of which had obviously penetrated the paint. The rear bumper also looked to have been in a collision with a very large scrape on the lower portion. The right rear quarter panel also had previous paint damage which was poorly fixed and not up to Tesla standards. Ironically, the other used cars being delivered were in great shape with minor/typical wear/tear.
The on-site rep acknowledged that my car was a bit more damaged than most and said someone would get back to me since I had decided to “reject” the car.
This is the response I got from my Tesla sales rep after sending them numerous pictures of the damage, which was obviously beyond the scope of normal “wear and tear” :
“Hi, sorry for the delay in my communication, I was waiting for more information from our leadership. I was referred to the tesla website which states: Due Today$1,000
$500 Transport Fee and $500 Order Deposit.
Non-refundable.
By placing this order, I agree to the Model S Order Agreement, Terms of Use, and Privacy Notice.I acknowledge wear and tear will be present on the car. If I cancel my order, any Order Deposit and Transportation Fee paid will not be refunded.”
I’m super surprised by this based on the above circumstances and would think they would either refund the $1000 or give me the option to use the credit towards a new car etc.
What do you guys think?