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Tesla postponed my delivery but still took my money: advice please

tij664

Member
May 8, 2017
316
466
Turlock, CA
So I had a delivery date set for yesterday and had provided my payment info uploaded to Plaid since I'm paying cash. The night before (this last Saturday) they said that the vehicle was still "undergoing final inspection and won't be ready for delivery and we are rescheduling your appointment." I'm basically 6 days out from an appointment. I'm not dying without the money or the car but on principle I don't want someone holding $50k+ for 6 days without paying me a dime of interest. Also, on principle, and perhaps not knowing they would take the money on their schedule and not mine, I don't want them to have that money well in advance without me so much as seeing the car or obviously inspecting it.

At this point I'm sure it's impossible to get to the right person to talk to at Tesla and have the money reversed, being that the sales team never answering the phone has been a bad omen. Even then I'm sure that process probably takes days by which time I'll be up for delivery. I can talk to my bank right now and try to get it reversed as it shows it's pending as of this morning. If that were to succeed I wouldn't want Tesla to flag me as non payment or whatever punitive option they may take and delay my delivery again. If reversed I could just take a certified check when I pick up (which in retrospect I should have done to begin with but the SA sounded like no payment no delivery appointment).

Any opinions on what others would do in my situation?
 

MilSpec

Member
Apr 16, 2018
52
56
Los Angeles
Nothing new here. My first VIN was supposed to be delivered on 31 Mar. Got a call the day before saying they cannot deliver due to an issue with the car. Finally got a new VIN, but once again delivery has been pushed twice already. Have an appointment tomorrow and have zero confidence they’ll come thru.
 
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JVINFL

Member
Dec 29, 2020
26
23
Lakeland, FL
I’d demand free oil changes for life!

Like Plantini said, in the scheme of things the “interest earned” is minimal. Let them take a bit of time to get the car perfect then just enjoy your new ride.
 
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sunandst4rs

Member
Feb 8, 2021
5
2
Scottsdale, AZ
Same thing here OP. I ordered an in-inventory MY last month, they gave it to someone else, still deducted all the funds from my bank and I have no idea when I will receive the new one. It has a VIN, but no one, not the main number, nor my SA, nor logistics can tell me where it is and when it should arrive in AZ.
 
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Gcklo

Member
Sep 13, 2018
47
23
Santa Clara
So I had a delivery date set for yesterday and had provided my payment info uploaded to Plaid since I'm paying cash. The night before (this last Saturday) they said that the vehicle was still "undergoing final inspection and won't be ready for delivery and we are rescheduling your appointment." I'm basically 6 days out from an appointment. I'm not dying without the money or the car but on principle I don't want someone holding $50k+ for 6 days without paying me a dime of interest. Also, on principle, and perhaps not knowing they would take the money on their schedule and not mine, I don't want them to have that money well in advance without me so much as seeing the car or obviously inspecting it.

At this point I'm sure it's impossible to get to the right person to talk to at Tesla and have the money reversed, being that the sales team never answering the phone has been a bad omen. Even then I'm sure that process probably takes days by which time I'll be up for delivery. I can talk to my bank right now and try to get it reversed as it shows it's pending as of this morning. If that were to succeed I wouldn't want Tesla to flag me as non payment or whatever punitive option they may take and delay my delivery again. If reversed I could just take a certified check when I pick up (which in retrospect I should have done to begin with but the SA sounded like no payment no delivery appointment).

Any opinions on what others would do in my situation?
That's why I would not do electronic payment. I got the cashier check and Tesla can get the check once I get the car in a satisfactory manner.
 

rubyred

Member
Feb 21, 2020
58
67
USA
Same thing here OP. I ordered an in-inventory MY last month, they gave it to someone else, still deducted all the funds from my bank and I have no idea when I will receive the new one. It has a VIN, but no one, not the main number, nor my SA, nor logistics can tell me where it is and when it should arrive in AZ.

I have a suspicion this is happening to me as well... ordered inventory MY a week ago, hasn't moved from its location and no one at Tesla can tell me why. There doesn't seem to be sufficient safeguards in place (probably by design) to prevent a single VIN from getting overbooked. The logic is they can always just assign you another one and make you wait, and if you don't like it, you can just go ahead and lose your $100.
 

Mr. Wonderful

Member
Apr 19, 2021
72
35
Fort Lauderdale, Florida
I receive an email from Tesla every day now asking me to complete payment.
I am NOT paying in advance due to all the problems people are experiencing at delivery, and after.
I will bring a cashier's check with me and give it to them after thoroughly examining the car.
 
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dc5itr888

Member
Nov 13, 2020
102
21
Los Angeles
I receive an email from Tesla every day now asking me to complete payment.
I am NOT paying in advance due to all the problems people are experiencing at delivery, and after.
I will bring a cashier's check with me and give it to them after thoroughly examining the car.
I would just ignore that.

That's what I ended up doing, that was a consistent message on my account until they texted me saying to get ready for delivery and gave me a proper estimate of receiving the car

I did home delivery and even when they dropped it off in front of my house, I DID NOT pay the down payment yet.

It was after 30 mins of looking over the exterior and interior thru the windows I felt safe paying the down payment via the tesla.com website so I can accept delivery and electronically get access into unlocking my car to enter it to inspect the interior.
 

brettjson

Member
Feb 27, 2021
105
106
76092
I receive an email from Tesla every day now asking me to complete payment.
I am NOT paying in advance due to all the problems people are experiencing at delivery, and after.
I will bring a cashier's check with me and give it to them after thoroughly examining the car.
I think it varies by state. I was told in Texas we cannot hand them a check at delivery due to state law. You can do a cashiers check, but it has to be mailed ahead of time.
 
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Gcklo

Member
Sep 13, 2018
47
23
Santa Clara
I receive an email from Tesla every day now asking me to complete payment.
I am NOT paying in advance due to all the problems people are experiencing at delivery, and after.
I will bring a cashier's check with me and give it to them after thoroughly examining the car.
Yes, I bought the Model 3 previously and the Model Y this time. it is better to use cashier check!
 

JerseyShoreMY

Member
Apr 23, 2021
92
192
Jersey Shore
We plan to bring the cashiers check. And a check list. Once the check list is gone over and good, then hand over the check. It is like cash to them anyway, so why not keep the money under your control until you get the car?
 

Ajaques

New Member
May 1, 2021
2
0
California
Nothing new here. My first VIN was supposed to be delivered on 31 Mar. Got a call the day before saying they cannot deliver due to an issue with the car. Finally got a new VIN, but once again delivery has been pushed twice already. Have an appointment tomorrow and have zero confidence they’ll come thru.
Did you get it yet? 🤞🏼
 

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