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Tesla Quits Service on Roadsters!!

MT3B

New Member
May 10, 2017
2
-1
USA
Took the Roadster to the Raleigh NC Tesla Service Center and they said they won't service it anymore. Closest place for service is Marietta, GA! Thats a 6 hour drive. So they basically just orphaned all current Roadsters. This is horrible news. Will they also do this for Model S over a certain age? What a way to support those who supported the company over the years. We are so very disappointed!!
 
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Reactions: MP3Mike

einhalv

Member
Aug 2, 2019
69
40
Horten, Norway
This is a symptom that Tesla has problems sustaining roadster competence within their organization. We see it in my country too, with only one location servicing roadsters here in the southeastern part. Luckily for me, it is only a one hour drive away from my place. Six hours would be frustrating, that's for sure. Concentrating the roadster competence at certain sites is probably an economically feasible way of sustaining the technical quality of the service. So far, that seems to work, but it is a cause for worry about the future, of course.
 

Sparrow

S105/ Roadster 189
Dec 14, 2010
755
242
Marietta, GA
The Marietta, GA Service Center does not work on Roadsters now either, but the Roswell, GA Service Center I am told does have 2 Roadster techs. I have an appointment for March 23rd there.
 
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hanknum

Member
Dec 7, 2018
218
94
Santa Barbara
Lucky for me, I just had my Roadster serviced 1.5 miles away at my SC here in Santa Barbara. I don't know what the future holds, but the amount that I drive it... I should be good for a couple years.
 

uujjj2

Member
Aug 11, 2020
423
1,592
San Jose, CA
Ouch.

That Raleigh NC service center's management probably thought there weren't any Roadsters left in its service area. Or maybe the one tech familiar with the Roadster got a new job.

I think part of the problem is very few people inside Tesla are familiar with the Roadster. When the Roadster was being made, Tesla had just a few hundred employees, including the service techs. Now it has over 70000. Tesla employees who were around for the Roadster are needles in a haystack in this now giant company. With maybe only a couple hundred qualified people worldwide (most of them in California), the sheer odds that one of them is close to where you live gets pretty low.

Model S owners have much less to worry about. There were only ~2500 Roadsters ever built, versus some ~300k Model S. A much larger customer base justifies training more techs.
 
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Reactions: X Fan

MikeInFL

Member
May 10, 2014
471
238
Florida
Roadsters were/are a pain to work on. Byrone at Electrified Garage (OG Tesla employee) and John Lopez in Tampa are two techs that do killer work on Roadsters.
 

Rotarypower

Member
May 3, 2016
215
138
Cary, NC
Took the Roadster to the Raleigh NC Tesla Service Center and they said they won't service it anymore. Closest place for service is Marietta, GA! Thats a 6 hour drive. So they basically just orphaned all current Roadsters. This is horrible news. Will they also do this for Model S over a certain age? What a way to support those who supported the company over the years. We are so very disappointed!!
Well that just sucks. Very concerning. They know of my roadster. I’m in Cary and at some point will need service. They have never touched my car but I’ve had it there to deal with drop off of our Model3, etc. They were always positive about the car and indicated they would have no issues with servicing it in the future. Had the ranger come and do the free fix on the Model3 pin for the charging door and also added the Dual Motor badge. He seemed to know a lot about the roadster and indicated they service several in the Raleigh area. Taking a roadster to Georgia for service isn’t acceptable. Love the car but must say extremely disappointed in Tesla. 🤬
 

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