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Tesla shield business practice

Calvi

New Member
Aug 24, 2021
4
18
California, OC
I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.
 

hcdavis3

HCD3
Supporting Member
Mar 3, 2019
2,388
1,583
02571
I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.
That stinks. Sounds like they are very shady business. I’d send a report to the BBB.
 

M109Rider

Active Member
Apr 8, 2018
1,662
2,026
Kitchener, Ontario
Omg. This isn’t shady practice. This is just poor operations.
By shady, I assume you feel they are either trying to keep your money, or they are trying to some how delay your refund, so they can make interest off of your little order ?

Do you truly think either of the above is the case, and they are trying to pull a shady fast one?
Or does it seem more likely, they just have poor operations in this area ? ;)
 
  • Like
Reactions: hcdavis3

Schulz1983

Model Y LR AWD: Matte PPF, Vossen HF-1
May 14, 2021
623
439
High Ridge MO
I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.
He did the same to me. I sent another email and referenced the date of my first request. That got the ball rolling and he finally refunded the deposit. I think he is just busy at the moment with relying on over seas suppliers. Should’ve found someone here in the states to make them with all the shipping problems these days.
 

Schulz1983

Model Y LR AWD: Matte PPF, Vossen HF-1
May 14, 2021
623
439
High Ridge MO
For all that is criticizing Tesla Shields know they offered a preorder discount. I knowing paid in advance to get a better price. It was a little more difficult than it should’ve been to get a refund once they kept pushing out delivery. He ultimately did do the refund though.
 
  • Disagree
Reactions: buckets0fun

morbidz

Member
Apr 30, 2019
84
97
nj
Same shenanigans with my order. Trying to get money back had to send multiple requests and hear "it takes 2 weeks to process the refund".
Disputed the charge via Amazon Pay to finally get a refund.
Will never deal with Tesla Shields again.
 

Calvi

New Member
Aug 24, 2021
4
18
California, OC
For all that is criticizing Tesla Shields know they offered a preorder discount. I knowing paid in advance to get a better price. It was a little more difficult than it should’ve been to get a refund once they kept pushing out delivery. He ultimately did do the refund though.
I don’t think it’s a discount… they just jack up their price and give you 30%…. I watched a YouTube video from earlier this year and he stated he got the mat for ~$100 or below…
Plus I don’t think they can compete with 3D max at their full price.
 

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