Tesla shield business practice

[Calvi]

I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.

 

[hcdavis3]

I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.

That stinks. Sounds like they are very shady business. I’d send a report to the BBB.

 

[M109Rider]

Omg. This isn’t shady practice. This is just poor operations.
By shady, I assume you feel they are either trying to keep your money, or they are trying to some how delay your refund, so they can make interest off of your little order ?

Do you truly think either of the above is the case, and they are trying to pull a shady fast one?
Or does it seem more likely, they just have poor operations in this area ?

 

[Schulz1983]

I was wondering if anyone here is encountering the same experience.
I order floor mats from them in mid August which had a promise date of end of August delivery. As you may know delivery won’t be here until mid October -November.
I asked to cancel the order and Jason response promptly with a “ your credit may take up to 7 business days to reflect”
Great nothing out of the ordinary.
Sept 20- I asked for an update and the response was “We have quite a few refund requests ahead of you. You will receive confirmation once processed”

I don’t understand why there’s a wait to process a refund on product that have not been delivered.

Til this day still no refund….
This seem very shady for a business.

He did the same to me. I sent another email and referenced the date of my first request. That got the ball rolling and he finally refunded the deposit. I think he is just busy at the moment with relying on over seas suppliers. Should’ve found someone here in the states to make them with all the shipping problems these days.

 

[maximus96]

just dispute the charge with credit card and let them deal with it

 

[Grovester]

Yeah after multiple requests and no response just chargeback on your CC and let Teslashield deal with the repercussions. Their fault for poor business practices. This isn’t the first time I’ve seen them on blast here on the forum, they’ll never get my business.

 

[thesmokingman]

They shouldn't have even charged your card to begin with. Since they did, they're probably using that money probably to float till they refund...

 

[WattsHappening]

They shouldn't have even charged your card to begin with. Since they did, they're probably using that money probably to float till they refund...

This.

Any time a company charges my credit card before they are ready to ship is the last time I do business with that company.

 

[Schulz1983]

For all that is criticizing Tesla Shields know they offered a preorder discount. I knowing paid in advance to get a better price. It was a little more difficult than it should’ve been to get a refund once they kept pushing out delivery. He ultimately did do the refund though.

 

[EVer Hopeful]

they can make interest off of your little order ?

yeah at 0.5% - lol

 

[morbidz]

Same shenanigans with my order. Trying to get money back had to send multiple requests and hear "it takes 2 weeks to process the refund".
Disputed the charge via Amazon Pay to finally get a refund.
Will never deal with Tesla Shields again.

 

[Calvi]

yeah at 0.5% - lol

right… but why not just refund vs getting a bad rep…. You can’t tell me there’s a maximum refund you can process a day….

 

[Calvi]

For all that is criticizing Tesla Shields know they offered a preorder discount. I knowing paid in advance to get a better price. It was a little more difficult than it should’ve been to get a refund once they kept pushing out delivery. He ultimately did do the refund though.

I don’t think it’s a discount… they just jack up their price and give you 30%…. I watched a YouTube video from earlier this year and he stated he got the mat for ~$100 or below…
Plus I don’t think they can compete with 3D max at their full price.

 

[bluestonex]

They’ve been quite active on the forum the past two weeks but did not answer two emails asking to cancel. Paypal dispute filed.

As said above, the discounts are a gimmick. Many of the identical items can be found under different brands elsewhere online.

 

[jebinc]

Sounds like they have a cash flow problem, and these delays are helping to keep them afloat. If they go under, no soup for many.

 

[kbmoon]

I'm still waiting on replacement frunk and sub trunk mats after they shipped out Model 3 mats with their trunk mats. It's been couple weeks without any progress and I'm starting to lose patience.

 

[jebinc]

I'm still waiting on replacement frunk and sub trunk mats after they shipped out Model 3 mats with their trunk mats. It's been couple weeks without any progress and I'm starting to lose patience.

And hopefully not your money… best of luck!

 

[kbmoon]

And hopefully not your money… best of luck!

Let's hope not.

 

[DavidPetr.]

I'm still waiting on replacement frunk and sub trunk mats after they shipped out Model 3 mats with their trunk mats. It's been couple weeks without any progress and I'm starting to lose patience.

Same here, I might start the refund process now and order something else .

 

[Stevedore]

I got my MYP on 9/1 & continue to shop for floor mats, among other accessories. Tesla Shields' nonsense on this forum led me to cross them off my list early on. Maybe a good product, but just seem a bit too flaky for me to deal with.