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We receive several thousand emails a day we now have team members to help out with the emails. Please give us a call/text on Monday and we will get you sorted out ASAP.@tshields I have emailed you five times since early October inquiring about a status update on my orders. I have yet to received a single reply. Your customer service is severely lacking and not becoming of a successful business. Too bad, I had high hopes...
I really despise people using the “pandemic” excuse these days...I left a text with Jason today and he called me back - I really appreciated his personal call to explain the delays due to the pandemic and the current economic situation. I totally get it - just have to be patient for what looks like to be a phenomenal product!
Then you must despise the truth? Turn on the news and look at the problem going on with global logistics and the ports in our own country. It’ll only get worse, before it gets better.I really despise people using the “pandemic” excuse these days...
Have you received the older versions, if so, how are they?This is my experience with Tesla Shields. I ordered some mats when I first got my M3 in early September knowing they wouldn't arrive for a while because I texted back and forth with Jason, the founder. What made me get antsy recently was the updates saying the mats were coming and then hearing nothing back. I emailed Tesla Shields and Jason personally called me to give me an update on the issues with items arriving piecemeal. He offered to send me older version mats to keep until the new ones arrived. I got an order confirmation for those so it'll be nice to get something to protect my car while I'm waiting since it's been so long.
I think this is just an issue of overpromising and underdelivering because all the emails were overly optimistic about timing, which has led to a sense of major disappointment. I feel for the small business owner aspect of this because they seem to be new at it but I do think Tesla Shields need to improve upon their messaging and processes. I'm still hopeful the mats will be worth the wait, but I'll report back when I receive them.
As far as logistics go, it is a real reason.I really despise people using the “pandemic” excuse these days...
2 weeks? Try 2 month delays. Containers that cost $1000-1500 2-3 years ago are $25,000-30,000. No joke.As far as logistics go, it is a real reason.
Everything is hard to get, containers are hard to even find to ship product, and even if you get your stuff in a container, the ship it is on is likely to sit at any number of ports along the way for up to 2 weeks, at each port.
You may despise the excuse, but when it comes to logistics the "pandemic" or whatever you want to call this current situation we are in, is causing massive ripples that are going to last for at least another year.
part of owning a business is making sure the people who gave you money are kept in the loop at every turn with at least a phone call. ghostling and ignoring emails is just bad business. better have a really damn good product if youre going to treat customers like crap2 weeks? Try 2 month delays. Containers that cost $1000-1500 2-3 years ago are $25,000-30,000. No joke.
Well, 2 weeks at every port can add up to months late. We had some machinery ship from europe and it was like 3 months late. 2 weeks here, 3 weeks there, litterlly watching it drift about outside of ports for weeks on Free AIS Ship Tracking of Marine Traffic - VesselFinder2 weeks? Try 2 month delays. Containers that cost $1000-1500 2-3 years ago are $25,000-30,000. No joke.
I would agree with this, updates are mandatory and radio silence is never good. Not sure if every call or email can be replied to in a timely manner, but certainly prioritize refunds and make public on the website what the status is.part of owning a business is making sure the people who gave you money are kept in the loop at every turn with at least a phone call. ghostling and ignoring emails is just bad business. better have a really damn good product if youre going to treat customers like crap
What is this, 1980? JIT logistics is just the way things are now. If you want it in your hands now go hitup some brick and mortar.Here’s a crazy idea: don’t sell something you do not have in hand and ready to ship!
No, this year (2021) I ordered my maxpider floor mats and they came in 5 days. This company had them in stock then they sold them instead of the opposite.What is this, 1980? JIT logistics is just the way things are now. If you want it in your hands now go hitup some brick and mortar.