I was one who has supported Tesla even with the glitches, but when my M3 flash a signal that the 12V system failed and the car was dead and then 5 minutes later it came back to life. It said the car could possibly not start and may stop working, I had the ranger check it out and then mobile service contacted me to say the HV system may have A problem and to bring it to a SC,14 hrs of driving. The guy who has always been very nice and helpful told me basically tough *sugar*, no pick up with loaner car even though I had been promised this three times ( the reason I bought the car). And to make it even worse, the mobile service people gave me the contact for SCs, to which no one replied (he even said not to try calling because it will just leave you frustrated. "You want me to drive a car 7 hrs to get service when the car tells me it may not make it?"
Plans to get a Model Y are now gone; friends will be told to go elsewhere for their wheels. Too bad, but a great product is only great when it runs, you are not lied to, and people try to be helpful.