This week The Economist has
an article about "decoupling". It's basically a book plug, but I think the ideas have some bearing on Tesla's recent moves.
These steps are all part of what Mr Teixeira calls the “customer value chain”. Disrupters have muscled in on some parts of this chain. One example is the practice of “showrooming”. Shoppers enter an electrical store like Best Buy and examine what’s on offer. But instead of purchasing the item in the store, they buy it online. Amazon has even created an app allowing customers to scan a product’s bar code, or take its picture, and discover its online price. The selection of products has been decoupled from their purchase.
Compare with Tesla's recent move to close some stores and turn others into gallery-only locations. They're showrooming themselves. Another example parallels the move to substitute easy returns for formal test-drives:
...Birchbox, where customers are sent samples of beauty products, eliminating the need to visit a store to try them.
Tesla already decouples software features from hardware, allowing customers to upgrade after purchase. And with OTA updates, Tesla has further decoupled software from hands-on service.
Other examples point to things Tesla hasn't done — at least not yet. The example of Trov, which decouples insurance from annual premiums, relates to the frequently suggested idea of "renting" AP/FSD by the trip.The hypothetical example of decoupling a restaurant table from its food suggests letting your smartphone take over functions on the vehicle display, similar to Apple CarPlay or Android Auto. Of course there's bound to be some tension between customers' desires for specific decouplings and business models. Tesla isn't likely to license CarPlay or Android Auto if they plan to roll out their own app platform, and they aren't likely to "rent" software features like FSD if they think they need the revenue stream from up-front sales.
Sadly the article doesn't mention Tesla as an example of decoupling. But maybe that's just as well since recent coverage of Tesla in The Economist has tended to be negative and superficial: see the article on
Alternative Data for example.