I wonder how much of the store experience they could recreate with a good chat bot on tesla's website. The bot could answer the most common questions and allow the user to schedule a test drive with either another owner, or going to a service center.
The stores must have seemed like a good idea, but once they looked at the data they realized it wasn't worth the cost. I can't imagine they would do this without some data backing up the decision. They really botched the communication of the closings though - they could have made it sound like a feature rather than a bug.
The stores must have seemed like a good idea, but once they looked at the data they realized it wasn't worth the cost. I can't imagine they would do this without some data backing up the decision. They really botched the communication of the closings though - they could have made it sound like a feature rather than a bug.