Well, first I don't know why all these reviewers keep bashing the key card. Consumer Reports also complained. They both grudgingly acknowledge that most people will use their phone, yet they don't focus on that. Brownlee apparently doesn't realize that after you've unlocked the car from the outside, you don't need to do anything else with the key card or phone to drive it - as long as you do it within 30 seconds. So his complaint that you need to put the key card on the center console isn't really appropriate for every day use. Then, his complaint that the key card flies off as you drive doesn't make sense at all as there's no reason to leave the key card there - once the car has read it, you can remove it and put it back in your purse or wallet. As an early Model 3 owner my biggest complaint here is that the phone and car don't always connect to each other as I walk up and so I'm standing there tugging on the handle and the door doesn't open. Half the time I reach into my pocket to get my phone it does connect, other times I have to wake my phone up (iPhone X, btw). I guess I don't have to actually open the app, but there's nothing more annoying than a convenience feature that isn't convenient.
So, the car he's driving was lent to him by Tesla for the review (as he says and it has Tesla OEM plates). Yet it still has obvious fit and finish issues like a very loose sun visor, large panel gaps, and a loose trim piece:
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I appreciate what Brownlee says about the relative importance of such things, it is more than disappointing. When I talk with my fellow Tesla owners and Teslanaires about ordering a Model Y, we literally talk about waiting until Tesla gets its manufacturing act together. My early Model 3 (VIN under 2K) had a really bad panel alignment, very annoying wind noise at 50 mph, and a rear defroster where some of the lines didn't defrost. The Tesla Service Center was great and fixed all three, but 2 of those should never have passed QA. Anyway, we want to trade up to a Model Y and as a big Tesla fan as I am, am literally waiting. I can't be alone in this - and wonder if this is somehow hurting Tesla demand right now, hence the recent price cut ($2k, btw since FSD went up $1k at the same time).