I've rented a Model Y from Hertz, twice. Once for a week, pickup in Seattle area for a trip to SF Bay area, and once for a week in Southern California. Both time received numerous emails extolling the fun and virtue of driving electric, with helpfull information on using the vehicles. In Seattle area, car had only 40% charge on pickup, and was dirty. Zero inquiry if I was comfortable driving the car. Opposite experience at Hertz in So Cal (Burbank airport pickup). Car was immaculate, 100% (!) charge, and they asked if I was familiar w/ Tesla or had any questions.
Use of cars was flawless both times, that first rental was about 1600 miles round trip and I loved every minute of it.
Second rental, leaving airport garage, woman at check gate asked if I wanted to pre-purchase return fuel without looking up. l was plussed, open-mouthed without an answer. She looked up at me, looked at car, and said "Oh!".
I loved that too.