If early December is Tesla time, it means at least January
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Tesla Winter Tire Package - Lead-time?
- Thread starter M3AB
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- tesla shop winter tires
If early December is Tesla time, it means at least January
On my order confirmation email ETA was told 2-3 weeks, also when I emailed the online support for an update in late July I received a reply that it will be shipped in 2 weeks, but there was no tracking number available for tire packages.
Then when I emailed again for an update on Oct 1st, never received a response since. Called and left messages with the Mississauga SC numerous times, never got a call back. Only when I showed up in person on Oct 10 did I received a call from the Tire storage guys, again was told in 2 weeks, I had to go again in person to the SC on Nov 8 when I didn't get a call, at which point the service rep call the Tire storage guys in front of me and arrange the install the next day.
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yyzunderdog
Member
dmd2005
Active Member
Model 3 20" Sport Wheel and Winter Tire Package
20” winter wheel and tire package available for performance upgrade package Model 3 in Canada now. For $5K plus taxes, I’d rather get a set aftermarket wheels and tires that are lighter.
20” winter wheel and tire package available for performance upgrade package Model 3 in Canada now. For $5K plus taxes, I’d rather get a set aftermarket wheels and tires that are lighter.
I got the Sottozero II tires on 18" and noticed the same thing. I've previously used Blizzak's on BMW RWD and was a little concerned about the Pirellis because they don't seem to receive the greatest reviews.
But, no, I love them... so smooth and incredible grip. It'll be interesting to try them in deep snow, but they went over the pile at the bottom of my driveway effortlessly this morning.
Any one has update on Tesla winter tire lead time situation? I ordered beginning of November, when will expect my installation?
I am in Markham, I have heard that their installation guy based there.
If nothing has been heard by December , how could I cancel it and go 3rd party? I have head online order team not nessary response the inquiry.
I am in Markham, I have heard that their installation guy based there.
If nothing has been heard by December , how could I cancel it and go 3rd party? I have head online order team not nessary response the inquiry.
I think you would get the best answers by contacting Tesla customer service via email or phone.
I ordered online and Tesla was fast to confirm and call me back telling me “The Tire Guys” are the outsourced partner for installation.
I got one email from them with vague info about how to schedule. I tied to schedule and had problems. I called them numerous times and they have not returned any of my calls or emails.
I’m pissed off with The Tire Guys.
And I notice calling Tesla service today has a 30 minute wait at Toronto Lawrence. I guess they are busy with pissed of customers who are getting shitty service from the tire guys.
I’m about to request a full refund. So irritated.
I got one email from them with vague info about how to schedule. I tied to schedule and had problems. I called them numerous times and they have not returned any of my calls or emails.
I’m pissed off with The Tire Guys.
And I notice calling Tesla service today has a 30 minute wait at Toronto Lawrence. I guess they are busy with pissed of customers who are getting shitty service from the tire guys.
I’m about to request a full refund. So irritated.
To give folks a reference I ordered on Oct 17 and just got them installed on Saturday the 17th. So 1 month for me. Talking with the guy doing my install they are swamped and understaffed. He was doing 10 cars by himself that day, factor in all the driving time to get to each location and about 45min to 1hr for install they are pretty busy.
To give folks a reference, I ordered Sept 21 and still haven't heard a blip. I'm in Calgary.
My question is then, how to get refund if service center could not be contacted and email Tesla with no response.
Can you call the main Tesla support line? Hold times vary greatly but often it's not too unreasonable. Or do they just forward your call to the local service centre?
phigment
Member
I ordered mine on Oct 1. Got a call from "The Tire Storage Guy" on Oct 12 saying they'll be handling my installation and will call back to schedule it. They asked for my address (I'm in Waterloo).
Fast forward 1 month later. I tried to call them (Tire Storage Guy)... straight to voice mail. Tried to e-mail them, no reply. Then... one day the phone didn't go straight to email, but rang 3 times, then went to voice mail. Aha... that means it likely rings on the other side. So 10 times in a row.. "call, voice mail, hangup, repeat". He eventually answered.
"Oh, sorry, you're outside of our service area. We can ship you the tires, but that will cost about $100". WTF? No way! My purchase included "Shipment to SC and installation".
After all was said and done, they called Tesla Mississauga and Tesla agreed to get me in last Saturday morning and install the tires.
Tesla was great about the installation once it was in their posession. They even made time to handle an off the cuff minor concern I had.
I would proceed this way:
1) Email Tesla to request refund and warn them that I’d issue a credit card dispute if not resolved in 72 hours
2) proceed with dispute if no action is taken.
Thankfully Andre from the Tire Guys just called me today. He sounds very tired ... I’m sure they are understaffed but that’s a problem they should have anticipated. It’s not hard to pay an extra couple of people to return phone calls to make sure customers are getting communication. This is customer service 101.
I’m glad he called me ...
Main Tesla line never answer question about online order. We have to go through the email service with Tesla online store.
I have heard that their store is in Markham, perhaps I will visit them if nothing is heard by Dec.
yyzunderdog
Member
Mississauga SC has been kind to me as well. They don't have the fanciest location - but the peeps there are well meaning and work hard IMHO.
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