I ordered mine on Oct 1. Got a call from "The Tire Storage Guy" on Oct 12 saying they'll be handling my installation and will call back to schedule it. They asked for my address (I'm in Waterloo).
Fast forward 1 month later. I tried to call them (Tire Storage Guy)... straight to voice mail. Tried to e-mail them, no reply. Then... one day the phone didn't go straight to email, but rang 3 times, then went to voice mail. Aha... that means it likely rings on the other side. So 10 times in a row.. "call, voice mail, hangup, repeat". He eventually answered.
"Oh, sorry, you're outside of our service area. We can ship you the tires, but that will cost about $100". WTF? No way! My purchase included "Shipment to SC and installation".
After all was said and done, they called Tesla Mississauga and Tesla agreed to get me in last Saturday morning and install the tires.
Tesla was great about the installation once it was in their posession. They even made time to handle an off the cuff minor concern I had.