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Tesla wont replace wall connector with non functional LEDs under warranty
- Thread starter random155
- Start date
Reseated the ribbon cable and we are good to go here. Still can’t believe the ineptitude of the wall support customer service.
They definitely should have told you to try this, for sure. Its also not good that you mention they were rude. With both of those things said, it sounds like they were right that it wasnt broken and didnt need an RMA, although that sounds like I am making an excuse for them being rude and I am not.
zoomer0056
Active Member
We can agree to disagree on this one. I should not have to disassemble a product and fix it myself if it's still under warranty. After four years... fair game - I'll tear that thing apart and frankenstein it if I have to... under warranty = unacceptable.
No OEM is perfect. I’d rather work with Tesla’s service for the car and have them do things like this for a part instead of having to deal with a dealer when buying a car and their overpriced service.
Incidentally, the Rivian EVSE that I recently bought works perfectly to their spec … and lights up the entire garage and then some with the 15(!) green LEDs they put in there as a useless accent.
I’ll also note that the Tesla EVSE is by far the cheapest high quality EVSE on the market and it has great functionality with their built in load sharing. And I just read they are about to roll out a new option where it can monitor household power usage and basically load share with your entire panel. Now that’s a useful feature for people with small panels!
Incidentally, the Rivian EVSE that I recently bought works perfectly to their spec … and lights up the entire garage and then some with the 15(!) green LEDs they put in there as a useless accent.
I’ll also note that the Tesla EVSE is by far the cheapest high quality EVSE on the market and it has great functionality with their built in load sharing. And I just read they are about to roll out a new option where it can monitor household power usage and basically load share with your entire panel. Now that’s a useful feature for people with small panels!
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That's great. A couple clip-on coils and a wifi link to the HPWC. $50 in parts completely destroys the other $1000 solutions(plus installation cost)!
davewill
Active Member
I saw it mentioned in I think a random twitter post. They said they had found a new part in a Gen3 Wall Connector Tesla part catalog that was a CT coil to enable load sharing. I didn't bother to bookmark the post since I thought I'd read more about it soon. And now I can't refind the link.
I agree nothing is perfect. I'd rather having no lights than the, there is clearly something wrong with me, light show I was getting. It wasnt bright or faint, in sync or methodical. Just random flashes of all lights, sometime bright sometimes dim. I am a person who uses the lights. My charger is mounted in my garage with the cable going through the wall to the exterior of my house to charge my M3 in my driveway. I will infrequently open the garage door to check on the status of the charger, based on the LED's. In short, the lights are functional for me, not just an accent. I agree the price is great for these chargers, but still not CHEAP. All in all, it worked out for me, with some inconvenience on my end that should have been handled by Tesla, in my opinion (not crying a river, just making a point).
By Tesla's logic if display flickers in your refrigerator or microwave control panel or iphone ... the device is not broken so no warranty repair/replacement.
I hope this Tesla "innovation" doesn't catch on with other manufacturers.
I hope this Tesla "innovation" doesn't catch on with other manufacturers.
Thanks again for everyone's help and the offer for the LED light board.
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