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Mother F er. Just got a text, my car still isn't there. No delivery today. :| . That makes two failed deliveries and now a full month from when I paid for this car.
Austin. The text came from the delivery center and all it says is that my IDA will reach out to reschedule for early next week. I'm not holding my breathDamn that sucks, if you don’t mind me asking what location is your delivery supposed to be to? And did they give you a new date, that probably is jaded hope they are giving you but that’s all we have now.
What a terrible let down for everyone again. It seemed as though they had ironed it out and got things moving, but it's gone backward again. Seems trucks are the big issue - whether that is driver shortage or truck shortage, who knows for sure. I have a friend at Cedar Springs right now and his car isn't there. No notice ahead, and the real kicker is that he was scheduled on 9/22. His IDA called him on Thursday to ask if he wanted to come get the car today. Why in hell they are asking people to come in a week early if they can't even confirm that the cars are on site is beyond me.Just got the call -- 10 minutes before my scheduled delivery time (good thing I was running late and hadn't left yet) -- as well, but this time from someone else, who was tremendously more helpful and actually told me some information rather than no reply or a generic response.
My car is still stuck at the Dallas rail location and has been there a week. The 4th scheduled delivery date of today won't happen. Pushed me back to Thursday. Problem mentioned was they don't have enough trucks lined up and have been trying to get more.
Thursday isn't confirmed, apparently trying to get a hold of the logistics manager to get this sorted out and should update me. I'm close to 1 month out from fully paid, about to make a car payment on both the model 3 and the trade-in. Woo.... Fun times in #railjail
Just got the call -- 10 minutes before my scheduled delivery time (good thing I was running late and hadn't left yet) -- as well, but this time from someone else, who was tremendously more helpful and actually told me some information rather than no reply or a generic response.
My car is still stuck at the Dallas rail location and has been there a week. The 4th scheduled delivery date of today won't happen. Pushed me back to Thursday. Problem mentioned was they don't have enough trucks lined up and have been trying to get more.
Thursday isn't confirmed, apparently trying to get a hold of the logistics manager to get this sorted out and should update me. I'm close to 1 month out from fully paid, about to make a car payment on both the model 3 and the trade-in. Woo.... Fun times in #railjail
Picking mine up this afternoon in North Houston!!! United Road delivered it from #railjail this morning.
Picking mine up this afternoon in North Houston!!! United Road delivered it from #railjail this morning.
No, hasn't shown up on United road. Although maybe that will change this week?Were you able to track your VIN via UnitedRoad? My delivery is set for the 25th - I have zero insight. IDA said it's enroute to Dallas and would possibly be ready sooner, which I doubt. Thanks in advance.
Yeah... I mean the ida team needs some work still by quite a bit and their logistics team for Texas needs more work . It's crazy we have nowhere to confirm that delivery will still happen as many Idas are too overworked to even look in detail at accounts, I tried calling a few times. I get they are busy but tesla customer service 101 is failing still, especially for Texas.What a terrible let down for everyone again. It seemed as though they had ironed it out and got things moving, but it's gone backward again. Seems trucks are the big issue - whether that is driver shortage or truck shortage, who knows for sure. I have a friend at Cedar Springs right now and his car isn't there. No notice ahead, and the real kicker is that he was scheduled on 9/22. His IDA called him on Thursday to ask if he wanted to come get the car today. Why in hell they are asking people to come in a week early if they can't even confirm that the cars are on site is beyond me.
Well, I just got a VM from my IDA (Brendon - been amazing) that my car has arrived and I'll be able to pick up as early as next week. Car is currently in Dallas. Fingers crossed.No, hasn't shown up on United road. Although maybe that will change this week?
But I've heard in this thread some deliveries haven't shown up on United road, so who really knows...
Yeah... I mean the ida team needs some work still by quite a bit and their logistics team for Texas needs more work . It's crazy we have nowhere to confirm that delivery will still happen as many Idas are too overworked to even look in detail at accounts, I tried calling a few times. I get they are busy but tesla customer service 101 is failing still, especially for Texas.
I was walking out the door to make the trip to cedar springs from the house and got the call.
So good thing I guess, but who knows... Maybe I should have still went to try to get someone at the Dallas delivery centers attention. At least I didn't need to make the 45m each way trip out there.
I tried calling them a few times yesterday and today before I got the call from a different Ida today but no answer. I even left a voicemail to my ida, their supervisor, and cedar springs, no call back. Was just trying to figure out if delivery actually was going to happen .
Brendon stepped in today for my account and has been amazing. Not sure if my original IDA is out or something else, but f*** man, Brendon is a million times better that what I've had to deal with so far. It's seriously no comparison.Well, I just got a VM from my IDA (Brendon - been amazing) that my car has arrived and I'll be able to pick up as early as next week. Car is currently in Dallas. Fingers crossed.
Paid in full 9/5
Congrats on the delivery, finally... I've seen you in the thread for quite a bit. How is it?!VIN 34296 finally delivered!
FYI The Dallas Cedar Springs Service Center is a mad house from a sheer volume perspective. There were so many irate customers coming through during the 4 hours I spent there. I had a 2:30pm appointment and didn't leave until 6:30pm. They informed me that my car wasn't one of the normally scheduled appointments as if I line jumped or something. A software based system of prioritization and workload management system that sends out notifications/alerts would serve them quite well. They lay out delivery packets on their small front desk and pull anyone's who complains and try to address them first. Purely reactive. If you are wondering why your car isn't getting any priority it is because they just aren't handling the higher volume well at all. I am a fan of replacing that particular service center manager Jared Orem. Their location isn't even answering the phones at all. They are literally reacting to whatever is directly in front of them as fast as they can, and Tesla owners anxiously waiting for the $50,000+ purchase deserve MUCH BETTER! I wish you all the best of luck! I'm off to post-delivery shake down of quality and defect issues with the service side.
I would just expect delays. Texas is still rail jail central. The service center(Cedar Springs at least) has given up answering their phones and now their voice mailboxes are full. Your delivery advisor is also probably on non-stop back to back calls. I would like to say that those that have been waiting the longest are being served first, but I think they are just very reactive and chaotic. My wait time became quite long and I became quite the "squeaky wheel" emailing and calling everyone seeking escalation. I never did get specific answers as to the location and status of my car. I did ask on many occasions. I'd say if you have been paid in full for over 30 days it is time to start demanding prioritization. I would remain patient up to that point.
Congratulations and best wishes for a smooth delivery! Are they providing a Lyft ride to the Delivery Center?
I ended up calling the service center and was told that I "got the service side" and they gave me a different toll-free number to call. I called that number and they said the car was "in transit" and expected to be delivered to the SC on the 17th. My IDA finally emailed me back last night saying that we are still looking good for the 22nd. I'm slightly more hopeful that I might actually get as scheduled.
FYI, I did manage to get my IDA on the phone the previous week and he said that they were told to be "as vague as possible" about the delivery updates.
Mother F er. Just got a text, my car still isn't there. No delivery today. :| . That makes two failed deliveries and now a full month from when I paid for this car.
Maybe, but my Sales and Delivery contact has been the same person (Stephanie in NV).Is there a difference in an ISA and a IDA?