Note: how many people do you think go online to post "Something broke, but it was fixed in a reasonable length of time"? Obviously people posting online are inherently going to represent a form of selection bias.
Again, that's not to say times on Teslas are inherently going to be the same as any other vehicle. This is just a caveat emptor about getting the impression about how common something is based on reading those who had bad experiences only.
True, but I think you need to include the other variables here.
1) Tesla has a
relatively tiny number of cars on the road here in the USA; any incident will affect a proportionally
huge percentage of Tesla owners and the "average Tesla experience". That means, Tesla has far fewer part orders to handle and ship, anyways, so any screw-up is made worse.
2) Tesla's average selling price is
$95k to 100k, which is relatively very high (article source is from the Q2 2017). They are repeatedly billed as "Premium" vehicles by Tesla.
3) No source, but I imagine there are more Tesla owners who use forums, leading to relative
over-reporting of issues.
4) This should be automatically handled by Tesla
and shouldn't need extra reporting by the customer. Instead, customers should be made aware of these issues early--that manifest and delay from FedEx should've been shared much earlier!
Waiting for parts to be delivered is a 100% Tesla-owned problem. They contract the shops, they make the parts, they ship the parts. If wrong parts were ordered, the shop's fault. If the customer lied about the incident, customer's fault. But
waiting on parts? It's Tesla.
Being distressed or anxious about Tesla after reading
these kinds of posts is rational. The most recent failure was communication. Communication is a low-cost, high-benefit action from
any business.