Time from delivery scheduling to VIN?

[JPP]

Got a text message this past Monday 9/17--offering delivery on or after Wednesday 9/19 @ Fremont (P3D+ multi-coat red/black interior w/EAP...configured first day). The Tesla rep (interestingly a 5 year employee working out of Fremont, but reports to a manager in Las Vegas) wanted to have me take delivery by Sunday and was offering some kind of $200 incentive (did not explore--could not make it). Now scheduled Monday 9/24 @ 9:00 am in Fremont. Got the rep to hand me off to an ISA (also in Las Vegas) on Tuesday. Multiple e-mails back & forth re financing and VIN. Yesterday my Account Status on the Tesla site updated for me to complete some info. Last night I got my VIN and MVPA...in time to send to my lender to complete paperwork tomorrow Friday for Monday delivery. Really tight timing...

 

[cmyke]

That sucks. Did they offer to escalate your case when you called the 888 number? After getting my VIN from the escalation the other day I called again to confirm delivery. I was able to find out that my car was in transit and should arrive at delivery center late tonight/early tomorrow morning and ready for weekend delivery (later than the orig scheduled tomorrow)

I asked about escalation and they responded as if they were offended, saying they have no control over it.

Was just told by Tesla that if I have no VIN, the delivery date is meaningless.


So I guess I really won’t be driving one on Saturday. Really sucks.


I’ve seen people in here saying they want to cancel their orders after this experience, and I didn’t understand why they would say that. I do now.


This feels like working with the most unreliable, uncommunicative partner in a group project.

 

[SoCalGuy]

I asked about escalation and they responded as if they were offended, saying they have no control over it.

Was just told by Tesla that if I have no VIN, the delivery date is meaningless.


So I guess I really won’t be driving one on Saturday. Really sucks.


I’ve seen people in here saying they want to cancel their orders after this experience, and I didn’t understand why they would say that. I do now.


This feels like working with the most unreliable, uncommunicative partner in a group project.

Man that is a bummer. Hopefully it works out for you.