Hi all,
I am sharing my recent experience online shopping with Torque-Alliance from Netherlands. I've ordered bunch of accessories for M3 RWD and I was hit by DPD customs charge on delivery. Their website clearly saying EU inc UK only shipping charges and rest of the world is shipping+customs. When asked, I was told it was responsibility to check if I have to pay customs in UK (clearly surprised by their response). I declined delivery and requested refund. I was hit by 20% charge so please consider this when ordering. This is my first experience ordering something from EU (after UK left) so may be this the norm going forward for online purchase
I am sharing my recent experience online shopping with Torque-Alliance from Netherlands. I've ordered bunch of accessories for M3 RWD and I was hit by DPD customs charge on delivery. Their website clearly saying EU inc UK only shipping charges and rest of the world is shipping+customs. When asked, I was told it was responsibility to check if I have to pay customs in UK (clearly surprised by their response). I declined delivery and requested refund. I was hit by 20% charge so please consider this when ordering. This is my first experience ordering something from EU (after UK left) so may be this the norm going forward for online purchase