TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Touchscreen unresponsive - Press scroll wheels

Discussion in 'Model X' started by Tomnook, Mar 8, 2017.

Tags:
  1. Tomnook

    Tomnook Member

    Joined:
    Jan 31, 2017
    Messages:
    67
    Location:
    Nottingham, UK
    Anyone ever come across this one? I've rebooted twice and still the same message and no response at all from touchscreen. :(
     
  2. BigMskiman

    BigMskiman Member

    Joined:
    Mar 14, 2016
    Messages:
    785
    Location:
    Pleasanton
    What's the message?
     
  3. xkwizit

    xkwizit Member

    Joined:
    Jan 12, 2016
    Messages:
    815
    Location:
    Folsom, CA, United States
    Yes it has happened once for me but it resolved on its own.
     
  4. travwill

    travwill Active Member

    Joined:
    May 1, 2015
    Messages:
    1,299
    Location:
    Chicago, IL
    I did a few times but then about 3 months ago it started all the time. Would reset 3-4 times and sometimes immediately unresponsive and other times responded for like 30 seconds - five minutes but then went unresponsive for rest of day. Probably rebooted 300+ times over few months and it was always unresponsive when needed it - drove me crazy. Needed to use defrost, enter or cancel navigation, maybe listen to something different, turn on a heated seat/wheel, autopark, etc. 90% of the car is on that screen!

    So Tesla tired 3 times to fix it. On this 3rd try just couple days ago they replaced the entire MCU/screen unit. Seems ok but it has been only day or so. Tomorrow I'm driving a lot so that should test it more. So I guess MCU's do go bad for some of us - sucks and hard to diagnose.

    Good luck!
     
    • Informative x 4
  5. Tomnook

    Tomnook Member

    Joined:
    Jan 31, 2017
    Messages:
    67
    Location:
    Nottingham, UK
    IMG_4944.JPG

    Update - same message this morning after leaving the car overnight. Rebooted twice but still same message. Rebooted both centre display and driver console simultaneously (driver console rebooted using buttons under scroll wheels).
    All working fine again!
     
  6. 3s-a-charm

    3s-a-charm Active Member

    Joined:
    Jul 18, 2014
    Messages:
    1,905
    Location:
    Calgary, Canada
    Notify service...
     
  7. Tomnook

    Tomnook Member

    Joined:
    Jan 31, 2017
    Messages:
    67
    Location:
    Nottingham, UK
    Thanks - I notified them anyway to let them know how it was fixed. They replied to say 'thanks' and to suggest that often a back-to-back reboot does the trick. (Although in my case it didn't)
     
    • Like x 1
  8. Tomnook

    Tomnook Member

    Joined:
    Jan 31, 2017
    Messages:
    67
    Location:
    Nottingham, UK
    Update :
    Following day - Non-responsive screen again on three occasions - rebooting once or twice fixed the problem.
    Today - same thing this morning, screen worked fine for a few minutes then froze - reboot fixed it.
    Guess I'll see how it goes!
     
  9. travwill

    travwill Active Member

    Joined:
    May 1, 2015
    Messages:
    1,299
    Location:
    Chicago, IL
    Sounds like my thread. Had to get a new MCU after not being able to use screen for 3 months about.

    Sucks when u want to use nav, turn something on or use features like autopark.

    But really pissed me off when driving on tollway and suddenly fogged up and couldn't defrost. Be aware of safety issues with screen that could cause by not being able to use and fix soon.
     
    • Like x 1
  10. Tomnook

    Tomnook Member

    Joined:
    Jan 31, 2017
    Messages:
    67
    Location:
    Nottingham, UK
    Thanks for your comment - much appreciated, I hadn't considered these aspects.
     
  11. rsg123

    rsg123 Member

    Joined:
    Jan 1, 2018
    Messages:
    52
    Location:
    Sacramento
    My car just gave me this error after about 3 months of ownership (pre-owned 2014 Model S). A reboot of the screen fixed it, but I am worried because my warranty ends in about 300 miles. Any reason to be concerned or have the SC take a look at it?
     
  12. JPUConn

    JPUConn Active Member

    Joined:
    Aug 11, 2014
    Messages:
    1,120
    Location:
    CT
    I’d suggest logging a ticket with the SC and having them look. This way if you end up with an MCU failure outside of warranty they may honor it as part of the ticket that was opened while under warranty.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC