3s-a-charm
Active Member
If you have ever been involved with a smaller (in this case still smaller in the scale of the automobile industry) company undergoing rapid expansion and growing pains, often communication can be the last thing on the minds of the ownership. Although this is typically the most important as perceived by the consumers, the ownership is most often more focused on the client experience from a product standpoint and is more focused on ensuring the product delivers as close to the client expectation as possible. Tesla will likely look back on this experience and while not necessarily deciding their decisions were wrong, they will work to improve client communication.I don't disagree that people should in most cases chill a bit -- but that doesn't mean that the anxiety wasn't caused by flawed execution/communication from Tesla.
These are lessons Tesla should learn before trying to scale up to 100,000+ cars per year.
Keep in mind (everyone) that communication without 100% clarity is a double-edged sword and no matter how much information you give... people will always want more and fill the gaps with speculation. This is why major companies revert to little/no communication or media releases only. Tesla has tried to keep things "grass roots" with their more humane approach at communicating however it seems that no matter what they try it will never be good enough for the internet forum dwellers.