Hi All
New to the forum and a Tesla Owner 6 months removed. As many of us do, I went on an accessory buying binge (Abstract Ocean, RPM Tesla, etc). However one of my purchases has me a little concerned.
I purchased All weather floor mats from. Initially I emailed them asking a question regarding this product and they responded within an hour. After the purchase I waited for a shipping confirmation. It has now been 27 days since I've made this purchase and I have not heard or received anything other than the initial Order Confirmation. I've emailed them 3 times asking for any sort of shipping information, even if it's delayed, but I've gotten the silent treatment.
Has anyone purchased anything from and experienced similar non-responsiveness? I'm trying not to overreact, as it's possible they are a smaller company and take longer to process orders. However their website states that reimbursements can only happen within 30 days of purchase. And to request one, you have to email the same address that hasn't answered all my prior emails.
Hoping for a little insight.
Thanks!
Daniel
New to the forum and a Tesla Owner 6 months removed. As many of us do, I went on an accessory buying binge (Abstract Ocean, RPM Tesla, etc). However one of my purchases has me a little concerned.
I purchased All weather floor mats from. Initially I emailed them asking a question regarding this product and they responded within an hour. After the purchase I waited for a shipping confirmation. It has now been 27 days since I've made this purchase and I have not heard or received anything other than the initial Order Confirmation. I've emailed them 3 times asking for any sort of shipping information, even if it's delayed, but I've gotten the silent treatment.
Has anyone purchased anything from and experienced similar non-responsiveness? I'm trying not to overreact, as it's possible they are a smaller company and take longer to process orders. However their website states that reimbursements can only happen within 30 days of purchase. And to request one, you have to email the same address that hasn't answered all my prior emails.
Hoping for a little insight.
Thanks!
Daniel