The crazy thing is... go over to the Model 3 delivery subforum. People are furious over the delivery chaos, with appointments getting cancelled four or five times on very short notice, people's fully-paid assigned-VIN cars being sold out from under them to other people, lies and contradictions from Tesla representatives, and all kinds of extremely unacceptable *sugar*. Several people have actually cancelled and demanded full refunds...
...but most people get the car, even after all that *sugar*, and say "It was worth it!". Which is astounding. Nobody would tolerate that for a Toyota or an Audi or a BMW.
This is a company that can beat all other companies in sales even while getting complaints about unacceptable customer service. I consider this an investment thesis. (I mean, I wish they *weren't* getting complaints about unacceptable customer service, but the fact that people still want the cars indicates that there's something exceptional going on here.)
I wish Tesla could get the rest of their *sugar* together. They make amazing cars (go Franz), they mass-produce them, they have Superchargers, now they just need to do all the stuff *other* companies do well. This should be the easy part, but apparently it's not.