No worries! The test drives were very contactless though, unless you had questions or wanted to order there and then, you probably gave the keycard back and went on your way to digest what just happened over coffee with the partner!
I had a ton of questions and the CS I met was super helpful. We swapped details, and have kept in touch. I'm lucky I live probably 25 min drive from Dartford, so any time I'm in the area I swing by and settle things in person rather than over chat. BUT ONLY because the ice was broken and I have that channel with they guys and girls that work there.
Reaching customer service via chat is the very next best thing, and no worries if you don't have a direct contact. You'll always get the help needed.