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UK: buying from Tesla used inventory.
- Thread starter Mr Puzzles
- Start date
It was offered as a way of apology for the errors along the way. It’s cost me in a days wasted A/L. Endless phone calls / emails / chats / escalation emails.
I connected via LinkedIn with one of the Tesla senior managers. She was conversing with me late on Friday evening so fair play to them for giving me the time to air my views. But it does seem me reaching out to them via that method gave me a dedicated manager and contact details. And he has been good at regularly keeping me updated.
I’d simply ask them the question. Are you able to offer any goodwill compensation for the 9 weeks of hell I’ve been thru
But this is normal isn‘t it? My MY was inventory and took 8 weeks. Yesterday I ordered an MX which says ‘Ready for delivery‘ but Tesla still said allow 10 weeks.
For me it's not the 8, 9, 10 weeks that's an issue. If I was told this from day one then I'd be fine. It's more they told me my appointment was for March 31st, forcing me to sell my car within a week or two, booking train tickets for NEX Birmingham etc before cancelling the appointment and being radio silent with comms for the following 60-70 days whilst I scramble to ensure I have plans to get to work and other life events
Unfortunately all online! I'd hope any info I could get in store I could acquire through a customer services phone call
Ironically, I did discuss my order via the Reading sales centre. They were great, showed me the one they had that was ready for delivery so I could see the kind of condition, clarified it was highly unusual for them to have one and I wouldn't be able to pick it up from them. Then promptly told me that I would have to order online and would collect in 2-3 weeks. That was echoed during numerous online chats as this thread picked up pace, although they did start to reset expectations after about 4 weeks of waiting. Much like @Canonicals, I had numerous false starts, but I cancelled after 7 weeks, as it was simply unfeasible (and expensive) to carry on like I was being told constant porky pies and having also sold my car based on what I'd been told. It's genuinely good to hear that they are setting more realistic timelines and others won't be impacted the same way!
Hang on. They said 10 weeks, but I haven't got the car yet!
But based on my MY experience, I think 8-10 should be accurate. As an aside, they said Used Inventory almost always takes 8-10 due to their process. The only way he said it could be quicker is if someone has ordered a car, it's been fully prepared, and they cancel within days of delivery, going back into inventory.It sounds like you guys have been poorly treated
Hang on. They said 10 weeks, but I haven't got the car yet!
No one told me used inventory takes 8-10 weeks, When I ordered the website advised 2 to 4 weeks. At the 4 week stage someone got in touch and said it could take 6 weeks. At the 8 week stage they got in touch again and told me it'd be ready at 9, which was yesterday. Yet I still have no idea when I'll actually see the thing.
I'm into my third month of waiting. I think mysef and others in the same positon have every right to be a bit sarky and grumble.
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Just echoing what others have said, it still states on the website "Your delivery timeframe depends on a variety of factors including preparation time and transportation time, and may take around two to four weeks". They really need to update that messaging ASAP! Like others here I was told 2-4 weeks by various advisors prior to and after ordering. I was also completely screwed by the 31st March collection cancellation.
I'm feeling lucky to have my car now, my 8 week wait feels short in comparison to what some other people are going through. I was lamenting myself for it at the time, and I certainly wouldn't advocate doing this as it certainly pushed the stress levels up a notch, but I do wonder if I was given a little more priority after paying in full.
I'm feeling lucky to have my car now, my 8 week wait feels short in comparison to what some other people are going through. I was lamenting myself for it at the time, and I certainly wouldn't advocate doing this as it certainly pushed the stress levels up a notch, but I do wonder if I was given a little more priority after paying in full.
10 weeks ago. They were in complete chaos. They released a huge amount of used cars cheap for end of quarter sales push. Alongside that they put pressure on for sales of new cars. I think in the drive for cash, they put themselves in crisis mode.
I was quoted 2-4 weeks from the start. By several on-site and call centre staff. So my expectations were set and reenforced. I think those who are in the same boat as me have every right to be hacked off. When you get to the end of the max time they quote and your told. We have no information for you, understandably your going to start challenging them. Being met with nothing in your challenge personally irks me. They need to step up their game and communicate. Or make their app have a week counter on it. So you can see it’s journey/ where it is/ what’s happening to it. But like on some pizza companies when you order. You get updates. Eg Mike is shaping the dough. Ellen is putting on the cheese. That would help us and help them. It’s not hard to do it and it would increase their customers experience. Hoping a Tesla exec is monitoring these threads and taking notice.
My Tesla advisor confirmed by email today the car passed its final inspection and will be transported to me on the 23rd.
I was quoted 2-4 weeks from the start. By several on-site and call centre staff. So my expectations were set and reenforced. I think those who are in the same boat as me have every right to be hacked off. When you get to the end of the max time they quote and your told. We have no information for you, understandably your going to start challenging them. Being met with nothing in your challenge personally irks me. They need to step up their game and communicate. Or make their app have a week counter on it. So you can see it’s journey/ where it is/ what’s happening to it. But like on some pizza companies when you order. You get updates. Eg Mike is shaping the dough. Ellen is putting on the cheese. That would help us and help them. It’s not hard to do it and it would increase their customers experience. Hoping a Tesla exec is monitoring these threads and taking notice.
My Tesla advisor confirmed by email today the car passed its final inspection and will be transported to me on the 23rd.
WannabeOwner
Well-Known Member
Based on past experience that will come, but this type of thing has happened before "Rollout the new service, make it work later on". I don't expect their 2nd hand "repaired" car process to improve much in the short term.
1st mover advantage. Diabolical outcome for the customers involved, who will either have short memories, when they come to replace, or be replaced by "others"
Picked up my car the other day after 8 weeks of waiting. Awful experience. The car was a complete mess. I got the delivery specialist to note down all of the flaws that I could see and they advised they could either sort it there or I could take it to my local service centre. I picked the latter and dropped it there as soon as I got back and left it. My local centre were unaware and couldn't see any of the notes from the delivery specialist so had to contact them. I was shown how to file a service request on the app and did so. No loaners available so I'm without a car again.
Some examples:
- It had some sort of damage to every body panel and both headlights.
- white paint flecks (car is grey) on the frunk/passenger side headlight.
- one of the rear doors is improperly aligned and damages the bodywork when closed, the chrome trim is misaligned on both sides too.
- big chips on the underside of the boot near the tail lights that are rusty.
- one of the tail lights is misaligned and sticks out significantly.
- charging port juts out from the bodywork.
- there's liquid damage to all of the leather minus the centre seat at the back.
- intense crackling from one of the passenger side speakers on certain songs.
- the driver side b pillar isn't secured properly and the wiring is visible from the rear driver passenger seat.
- the interior hadn't been cleaned properly, the steering wheel had sticky patches.
I've had an email from the local store supervisor who said they'd call me this afternoon once the techs have had a look. I'm of the opinion that we're past the point of no return now. My gut feeling is to reject the car and get a refund in an effort to put an end to this debacle but I'll see what they have to say.
Some examples:
- It had some sort of damage to every body panel and both headlights.
- white paint flecks (car is grey) on the frunk/passenger side headlight.
- one of the rear doors is improperly aligned and damages the bodywork when closed, the chrome trim is misaligned on both sides too.
- big chips on the underside of the boot near the tail lights that are rusty.
- one of the tail lights is misaligned and sticks out significantly.
- charging port juts out from the bodywork.
- there's liquid damage to all of the leather minus the centre seat at the back.
- intense crackling from one of the passenger side speakers on certain songs.
- the driver side b pillar isn't secured properly and the wiring is visible from the rear driver passenger seat.
- the interior hadn't been cleaned properly, the steering wheel had sticky patches.
I've had an email from the local store supervisor who said they'd call me this afternoon once the techs have had a look. I'm of the opinion that we're past the point of no return now. My gut feeling is to reject the car and get a refund in an effort to put an end to this debacle but I'll see what they have to say.
The MX I ordered yesterday is 3 years old. My nervousness is ordering a car I have never seen. I am putting a lot of trust in Tesla. Your post has not made me feel any easier. I hope everything works out for you whichever path you choose.
WannabeOwner
Well-Known Member
Sorry to hear that
Is it new, or did the previous owner put up with all that (just curious to know)Wow, that is terrible, really sorry to hear that. How on earth can they think it's acceptable to sell a car like that? If I were you I'd leave it with them and take a full refund, refuse to leave the service centre until the money is in your bank account.
Rooster6655
Active Member
They had 8 weeks to prep the car, its common for them to say people can take it to the service to get fixed ie new owners as it kicks the can down the road, then its down to the service centres discretion, when I got my car new it wasn't even clean on the inside, a bizarre company to deal with.
Unless they fix everything within a short period which they may be unwilling to do on a used car, I would look at returning the car under the 14 day right to withdraw.
Another home delivery. I am getting that without any vouchers but to be frank I have only waited a paltry four weeks. The acid test will be next Tuesday 23rd May. Will a flat bed transporter turn up outside my house or will I be doomed to the curse of the pushback?
Mine was similar, but to a far lesser extent. They had the car for 8 weeks because, in their words, they wanted to make sure it me their "extremely high standards" for used vehicles. Then why the **** did it have a TPMS warning and an amateurish respray on the front wing.
I think it just cements the fact that everything the advisers tell you is just utter BS to keep you off their backs.
I've just had a message saying my car's ready, finally. It's going to be checked in person by the London delivery team (my presumption here, which could be wrong, is that it hasn't been repaired by Tesla else this shouldn't be necessary).
I was asked if I had any further questions. They were "can I have a charger please, or £425 in vouchers?"
I don't rate my chances, but it seemed daft not to ask given the goodwill gestures other people who've been messed about have been offered.
Fingers crossed for next week as I'm seeing Blur in Wolverhampton, and getting there in a Ford Ka isn't particularly appealing.
I was asked if I had any further questions. They were "can I have a charger please, or £425 in vouchers?"
I don't rate my chances, but it seemed daft not to ask given the goodwill gestures other people who've been messed about have been offered.
Fingers crossed for next week as I'm seeing Blur in Wolverhampton, and getting there in a Ford Ka isn't particularly appealing.
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