Vendor Unplugged Performance - Dual Rate Linear Lowering Springs for Model Y

[bpon89]

I contacted them 3 weeks ago as my front was getting worse and I was tired of adjusting the plastic wrap. They responded a couple days later saying my front springs had been identified from a batch with a manufacturer defect and would replace them in 3-6 weeks when they get them and can ship them out. 3 week ticker hit today so I’ll probably email again at the end of the week to follow up.

Bad news, I was told about 4 weeks too, about 4 weeks ago. Just called them now and they said approximately 6-8 weeks now (for all the springs).

 

[AWDrift0]

I feel like the Vendor should be responding on this thread.

Can you confirm an extended delay?

 

[AWDrift0]

Is unplugged performance actually working on these or should we all just order a different product?

 

[Pianewman]

...on Feb. 5, received this in an email from Unplugged, regarding the "comfort" springs...

"...anticipate to be back in stock 4-8 weeks..".

 

[AWDrift0]

...on Feb. 5, received this in an email from Unplugged, regarding the "comfort" springs...

"...anticipate to be back in stock 4-8 weeks..".

It seems like there is another issue impacting their supply so I would love some feedback from the unplugged team.

 

[bpon89]

Just got an email reply from Unplugged, my mild springs aren't coming until end of April now.

 

[52 16 57 39]

Wow. I got my UPP moderate springs 4 days after ordering in July 2020.

Sorry to hear of the delays. I’m super happy w the 1” drop.

 

[Young Phenom]

Ordered my moderate springs a week or so ago.

Got an email saying the springs were unavailable and the order will be processed once stock returns.

A few days go by and they charged me the full amount. I emailed unplugged performance multiple times this week asking for an update or eta when stock will return and why they charged me for parts that are not available.

They have yet to respond, thinking I'll have to dispute the charge. They are taking my money for something a may or may not get for months, and the fact they have been unresponsive is highly unprofessional.

 

[Pianewman]

Young Phenom: I waited for weeks for UPP Moderate springs, noting that I had been charged. I contacted them, and they quickly refunded in full.

NOT a great business practice, to charge people's credit cards prior to shipping a product, especially since the date of shipping is unknown, and the product has been delayed, now for months.

My contact at UPP was very understanding and kind. He's having to deal with impatient customers, for sure!!!

 

[frankvb]

A few days go by and they charged me the full amount. I emailed unplugged performance multiple times this week asking for an update or eta when stock will return and why they charged me for parts that are not available.

They have yet to respond, thinking I'll have to dispute the charge. They are taking my money for something a may or may not get for months, and the fact they have been unresponsive is highly unprofessional.

I don't like the practice either, but it is extremely common, just about any online store will do that. Notable exception is Amazon.

 

[AWDrift0]

I think I am going to go with another product, as I am not into this back order waiting game. When companies stock the products, I will buy them.

 

[bpon89]

I think I am going to go with another product, as I am not into this back order waiting game. When companies stock the products, I will buy them.

What other products are out?

 

[AWDrift0]

What other products are out?

I may do the Mountain pass performance coilovers. They seem to have their supplies in order and I wasn’t looking for springs for the cost savings so we will see.

 

[bpon89]

I may do the Mountain pass performance coilovers. They seem to have their supplies in order and I wasn’t looking for springs for the cost savings so we will see.

Yea, sounds like a plan. I just requested to cancel mine too, may just wait for the MPP later this year.

 

[2017S&XLftBhnd]

Follow up for those following, I received my replacement front springs ~2 weeks ago and just installed them yesterday. No more binding or popping/squeaking though the original ones were fine at first as well. But so far so good!

 

[preilly44]

Follow up for those following, I received my replacement front springs ~2 weeks ago and just installed them yesterday. No more binding or popping/squeaking though the original ones were fine at first as well. But so far so good!

Did UPP pay for them to be installed since you already paid once?

 

[52 16 57 39]

I’ve had the UPP moderate springs on my MYP since Aug 2020 and I’ve been happy thus far, but the popping noise/spring “ping” is getting worse. I just emailed them today.
Only my drivers side front for now.
We will see what resolves.

 

[preilly44]

I’ve had the UPP moderate springs on my MYP since Aug 2020 and I’ve been happy thus far, but the popping noise/spring “ping” is getting worse. I just emailed them today.
Only my drivers side front for now.
We will see what resolves.

I've had the same popping sound when I make turns. I've had them installed since July 2020. Let me know what they say.

 

[cliffwang89]

I've got the same popping/cracking sounds in the front as well. Got them installed at Unplugged back in Nov. I have an appointment with them tomorrow to get them swapped out to these new ones.

Contact them and let them know you're having these issues and they'll get you sorted. Hopefully they have some in stock to send out to you though.

 

[52 16 57 39]

I just got back an email within 24 hours - from UPP costumer service and a few other (techs?) on my email asking for pictures and or videos of the popping noise. I’ll submit this a video weekend.

@cliffwang89 - keep us posted please as to your appt and resolution.