-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Update failed to apply - Aug 2021
- Thread starter NIRO2021
- Start date
Mine failed too, error on screen said "Software Update Required. Contact Tesla Service." so I scheduled service through the app. First avail appointment was over 3 weeks out, but after a few days, someone from tesla service messaged me through the app, logged in to my car and pushed a fix. It's all working now.
Do NOT UPDATE! I tried 5 times to get the newest update and after several phone calls with Tesla they tried to force it to my car. After the last time, I received several error messages saying things aren’t working and one important one telling me the car is not drivable. Had to call a tow truck to come out and take it to a SC. While trying to get my X out of my garage in town mode the car completely lost all power and was dead. SC still doesn’t know what’s wrong with the vehicle.
Merrill
Merrill
Current 2021.4.18.3. Not installed - 2021.12.25.7
Model X (EU version)
Attachments
Reason
Member
I am having the same issue for 2021.24.3 on my 2020 model X LR+ .... not sure what to do about this. Its the second time its failed.
What do you mean you're not sure what to do? Schedule service in the app. There's a whole category of service called "software update" and everything
They will reach out in a couple of days to ask you more details about the problem. When they do, just ask if the update can be pushed again. In my case, they reached out on the app within a day or two, thenI think it was another few days days until a tech called me on the phone, told me he logged into the car, saw that the autopilot failed to update, and re-sent an update patch just for the autopilot. As we were talking, I saw the update notification on my phone, and installed it. While it was installing he said once it finished to go drive it and see if things were working again and he would call back to check. Sure enough they were working and he did call me later that day to check.
rxlawdude
Active Member
Bad 12V battery is most likely cause of update fail and your "lost all power and was dead" experience.
rxlawdude
Active Member
I don't know if it's still like this, but if the app can't talk with the car, you don't have the ability to schedule service. We had to use our second Tesla's service menu to get them out for a 12V battery replacement on our then-two year old M3.
rxlawdude
Active Member
Which is limited to earlier MS and MX vehicles. I'm not aware of any memory-related issues in the M3 or MY. You?
I think Jetwash is referring to the the sentry mode SD/USB drive. When I had my install fail, they told me to remove it before they tried the install again.
nope. My 2020 LR+ (Raven) also had a failed SD card. This is the one in the MCU2 that’s used for map storage etc. Not the Teslacam storage.
Something is up with this firmware. Too many sudden SD card failures to be a coincidence.
I suspect it’s not so much a failure but some sort of corruption, and replacing the SD card is the faster, cheaper and more reliable fix.
Similar threads
