FlatSix911
Porsche 918 Hybrid
Interesting that your replacement screen was an A-suffix.. my screen was recently replaced with a C-suffix part number.
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Update from Tesla service on screen yellowing
- Thread starter Joetnr1
- Start date
Interesting that your replacement screen was an A-suffix.. my screen was recently replaced with a C-suffix part number.
FlatSix911
Porsche 918 Hybrid
Who was your arbitrator? We went through arbitration for this on Monday as well. Lawyer on Tesla side was the same person. Still awaiting hearing back from NCDSHey all - I just disputed this with Tesla's third party arbitration program. I just opted to do it over a phone hearing at home. They ruled in my favor! They were given 30 days to fix it with no delay. Amusing since they had me argue against their managing council of product liability. hahaha. ( Ryan McCarthy with Tesla ) He tried to pull a stunt and lie - claiming they were rolling out a healing fix currently. He also tried to claim it was only visible when the car was off, not when in use. Stupid arguments but be careful of the slick corporate attorney. ( of course when I called Tesla Service later, curious about their fix they are currently rolling out - they said they were months away from a "firmware fix." )
I called the service center to have it replaced today - they of course interrupted me and went on for a minute about how they have a firmware fix coming in a few months and it is a cosmetic issue - blah blah
Felt good telling her they are forced to replace it after she was done blabbing! They're ordering my screen and scheduled an appointment for replacement.
Glad I don't have to sue them ...This is a cosmetic issue? You're going to fix it with firmware? Can you repaint my car with a firmware fix too? Give me a break ...
seattlite2004
Active Member
Yep....heat, heat shock resistance is one design spec...another important spec is vibration and shock. There is a pretty detailed mil-spec that's used for displays in military products.....and the vibe and shock requirements and testing are pretty intense. Yeah...these are cars...but designing/testing for vibe and shock are still very important. From the spec sheet...it seems that vibe/shock test criteria seems lacking to me....but it looks good for static display use.
It's not the display that's going bad. The lamination between the display and the touch sensor is yellowing. Not only that, but it's not in response to heat. People are getting brand new displays out of cardboard boxes that have yellowing, and people have cars that have never been exposed to high temperatures getting yellowing.
Not to mention even the supposed low-spec panel has a temp rating that would burn anyone trying to touch it.
Author of the article is just taking any opportunity to take shots against Tesla. It's f****** amazing that they have to invent s*** to do that when some of what Tesla is doing is awful already - like not honoring warranties.
No, which should be you primary bulls*** check against that article. The Innolux panel is not having a defect here.
Near as I can guess, Tesla moved the lamination process between the touch sensor and the display in house, so they have no vendor to fall back on for warranty reimbursements.
jgrgnt
Member
SucreTease
Teslarian
As has been indirectly pointed out earlier in this thread, the author of that article is the same person who started the "Tesla Death Watch" web site, and and filed dozens of fraudulent reports with the NHTSA claiming problems with the suspension in Tesla vehicles, none of which he had personal experience with (he reported claims of failures based upon photos found on the Internet of Tesla vehicles that had been in accidents). This polluted the well by falsely populating the NHTSA database with many reports so make Tesla look like it had lots of problems, while the reality is that nearly all of them came from this one person.
Hey all - I just disputed this with Tesla's third party arbitration program. I just opted to do it over a phone hearing at home. They ruled in my favor! They were given 30 days to fix it with no delay. Amusing since they had me argue against their managing council of product liability. hahaha. ( Ryan McCarthy with Tesla ) He tried to pull a stunt and lie - claiming they were rolling out a healing fix currently. He also tried to claim it was only visible when the car was off, not when in use. Stupid arguments but be careful of the slick corporate attorney. ( of course when I called Tesla Service later, curious about their fix they are currently rolling out - they said they were months away from a "firmware fix." )
I called the service center to have it replaced today - they of course interrupted me and went on for a minute about how they have a firmware fix coming in a few months and it is a cosmetic issue - blah blah
Felt good telling her they are forced to replace it after she was done blabbing! They're ordering my screen and scheduled an appointment for replacement.
Glad I don't have to sue them ...
Wow! Congrats! I just started this process today, can you provide me with the evidence you used to win you case? Pics, articles, etc?
Thanks@
JamesBrown
Member
Those that had a replacement and saw the same issue, do you know which version of the screen you have installed? Tesla's own denied warranty statement claims there is a new version that does not exhibit the same problem. It could be an older statement that hasn't been updated, but I'm curious if someone has actually tracked the versions and knows 100% that all of them exhibit this issue. It certainly seems like some vehicles don't seem to have the issue at all. This would definitely impact my decision to push for a replacement or not.
I'm happy to hear that arbitration is working as it should. As a real fan of this company I hope we can push Tesla to be better. In my opinion, this was never an appropriate response and definitely want to see them held accountable to that.
I'm happy to hear that arbitration is working as it should. As a real fan of this company I hope we can push Tesla to be better. In my opinion, this was never an appropriate response and definitely want to see them held accountable to that.
dhanson865
Well-Known Member
You are half right. Niedermeyer did do the deathwatch series. He did not do the false filing of NHTSA complaints.
The NHTSA thing was a screwball who uses multiple aliases all roughly in the form of "Keef Wivaneff" real name of "Keef Leech" who loves the term "whompy wheels".
You may have gotten confused because Niedermeyer and Schmidt regularly write negative articles about Tesla and Niedermeyer was mentioned in the "grain of salt" blog post. A Grain of Salt
But other than the negative tone and the fact that Niedermeyer took the NHTSA complaints and ran with them (creating an article to highlight the supposed issue) there is no documented link between Keef Leech and Edward Niedermeyer that I've seen.
edit: I just found this tweet and had to share
Mark B. Spiegel on Twitter
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SucreTease
Teslarian
Which Service Centers are presently offering the fix for the defective screens?
Is it a permanent fix for the screen defect or something temporary?
JamesBrown
Member
All of them are offering a free 1 time fix. No one knows if it is temporary or permanent. As far as I can tell, they apply a LOCA and cure it with a UV lamp to fix the delamination.
SucreTease
Teslarian
FlatSix911
Porsche 918 Hybrid
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