Not from me, you won't.I know I'm going not get a lot of empathy for this and will likely get flamed.
I'm a genuine, died-in-the-wool Elon/Tesla fanboi. But when fanbois put on blinders to the point that they even refuse to acknowledge real shortcomings in our beloved company, they do a big disservice to everyone.
The only way to make Tesla an even greater company is to call them out on areas that need to be improved upon, and we should *never* flame those who are simply bringing an issue to light that needs to be worked on.
And FWIW, I completely agree with you, OP. Tesla has a HUGE customer service problem that needs to be fixed. Last year, Elon acknowledged in a Tweet that they had customer service issues, and said that he would "devote significant resources" to improving the customer service experience. For a while, it appeared that Elon was serious about it; there were a lot more positive posts about Tesla's customer service on the various internet sites... for a while.
But once again, Tesla's customer service has not kept up with their staggering growth rate.
Elon needs to devote a bit more of his time toward taking care of his customers than designing, daydreaming, or working on the next great thing.
I appreciate you putting on your flame suit and sharing your experience with us.