Lots of people in this thread need to get of their "Holier than thou" preaching stool and check themselves.
1. Elon Musk himself has demonstrated driving a vehicle hands-free, foot-free, and it coming to a full stop while on AP/TACC.
Tesla Test Drive: Model P85D, Autopilot, Zero to 60 - YouTube at the 2:00 mark he explains how it works, and even points out after the car coming to a full stop that he had nothing to do with that himself as a driver at the 2:30 mark.
If even the CEO and biggest marketeer/salesperson for the car and it's features "sells" you this as a feature, why is it that when said feature doesn't seem to have worked properly, people immediately condemn the user of said sold feature for using it in the same manners demonstrated by the CEO himself?
2. If the feature works different than "sold" by the CEO in this video for instance, then Tesla needs to address that, by telling current and future owners of AP/TACC enabled cars how it actually does work then, if at all, unequivocally, and should stop advertising it in such ways that make it sound better than they've managed to make it. Everybody is making guesses now as to how they THINK the systems work, but none of those have to be the actual fact.
3. What if there IS a problem with the AEB (note that I'm not referring to AP or TACC here), how many accidents and possibly lives would it take to convince Tesla of an issue? We had 1 person in NL reporting a seat belt issue, and they checked ALL their cars. Why won't they provide the OP with a solid fact-based answer other than "It wasn't me"? I mean, if the facts are there to back it up, why not say exactly what went down from the black box point of view?
4. People keep confusing and mixing AP, AS, TACC, and AEB. Autosteer and Traffice Aware Cruise Control are parts of the Auto-pilot family of features. Automatic Emergency Braking is a safety feature, much like ABS, airbags, etc. In my opinion, and that's based on what the manual says, the safety features (and AEB specifically) are independent from AutoPilot, as was recently shown in a picture of a hidden app to toggle the autopilot and safety features on or off. In my understanding and opinion, AEB should have tried to stop the car.
5. Tesla told the driver that the systems did detect an imminent collision, and that he tried to fix it himself 1 second later. But what I'm missing here is: was the system going to act, only to be interrupted by the driver in an ultimately insufficient manner? In other words, should the driver have done nothing and allow AEB to handle things? If on the other hand the AEB is merely a warning, a loud beep telling you there's going to be a loud crash, then THAT'S what the manual and Elon should be saying an demoing.
We all need to know whether we should let the car handle the crash prevention attempts, or need to distrust Elon and Tesla in their advertising of the AEB safety feature and keep driving the world's most sophisticated cars like it's 1972.
6. Before throwing the stone, ascertain yourself of your own innocence first. I think you'll come to see that it could've happened to anyone, even if you keep distance setting at 7, or even weren't on AP or TACC. A car or other obstacle could very easily appear all of a sudden in your lane, despite your distance-keeping, speed-limit-keeping, both-hands-on-wheel-driving by the driver. The AEB system is advertised as being able to help mitigate such forward collisions, and that's what most buyers expect. Many times I have touted the AEB as described and demoed by Elon as one of the Model S' strongest safety features (by showing
this video for instance), but I guess from now on I'll have to take it with a grain of salt.
7.What if the first Model S' to catch fire were simply condemned by so many as being the driver's fault, and Tesla saying "works as designed"? Instead Tesla rose to the occasion and redesigned parts, to prevent potential issues down the road. In this case, I feel they need to publicly disclose and discuss what happened here, with data and facts, to either refute there was a technical failure and educate us, and / or to claim responsibility for fixing or improving this going forward (not for the actual accident per se).
Sandstruck, I wish you lots of strength and courage, but please do pursue the understanding of the facts and the truth, for you, for me, and for every other person who might be involved in a similar situation in the future, as the driver or the 'victim'.