Comparison of Waymo and Cruise ride-hailing service in SF:
TL;DR
Price
Waymo and Cruise were both around the same price and closely correlated to Uber and Lyft. The robotaxis were usually ~5% cheaper than their human driver alternatives. The 1.7 mile trip below was on a weekend and took about 10 minutes. It cost $11.31.
Pickup Experience
Waymo and Cruise both had decent pickup experiences. The car stays locked until you unlock it on the app. You can then enter the car and click "Begin Ride" in either the app or in-car screen. With Cruise, the rider must look for the name of the car, which is printed on the rear of the car, to determine his ride. With Waymo, they've repurposed the spinning lidar hat to show your initials when arriving.
In-Car Experience
For this category, it isn't even close. Waymo has the nicer car, seats up to four people (versus three in a Cruise), and has better visualizations of the route.
Dropoff Experience
Waymo and Cruise both struggled with the drop-off. On streets that are not crowded, they both do great, stopping immediately outside of the drop off location. On crowded streets, neither robotaxi did well. During a nighttime ride into FiDi, Cruise missed the last turn before our drop-off, so tried to do the entire 20-minute loop again to reach the original drop-off. Waymo never missed a turn, but it did struggle to figure out where to drop us off. On a separate night trip into Nob Hill, it couldn't find a "safe" spot in front of our destination. It ended up driving 0.4 miles away, passing multiple vacant parking spots, to drop us. The entire ride was only 1.1 miles, so this was a bit frustrating.
Overall
Waymo wins in the battle of the SF robotaxis for now. I'm excited to see more entrants, but currently the Waymo experience seems most polished with room to grow and improve.
Full report: