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What do I need to pay attention during delivery?

Discussion in 'Model S' started by KCSunshine, Oct 18, 2016.

  1. KCSunshine

    KCSunshine Member

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    Hi guys,

    My Model S will be delivered some time this week or Monday next week! So excited!!!!!

    Just wanted to see if there is anything I need to pay attention on when I pick up the car.... since this is my first Tesla!

    Any advice will be much appreciated!

    Thank you in advance!!!
     
  2. msnow

    msnow Active Member

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    Short answer: everything, particularly fit and finish and that all the options you ordered are there.
    Longer: there is a checklist at nickjhowe.com. It's dated but worth reviewing.
     
  3. WannabeOwner

    WannabeOwner Member

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    I would also try to become familiar with the edge conditions of the Driver Assistance stuff. When Autopilot, TACC, Auto Park etc. will NOT do what you expect. I think too much is left to the user to discover for themselves, which will be unnerving at best and dangerous at worst.

    You may be lucky with the person giving instruction talk, but my advice would be to read about that on the forums - I'm not sure if there is a succinct source?, rather than wading through long threads where all the points have been discussed ad nauseum - extracting the meat from those long threads would take some time ... and patience!
     
  4. KCSunshine

    KCSunshine Member

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    Thank you!
     
  5. KCSunshine

    KCSunshine Member

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    Thank you so much!
     
  6. doubleohwhat

    doubleohwhat Member

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    1) Look at the paint both in direct sunlight as well as in the shade or inside. My front bumper had very splotchy paint when delivered but I missed it because I didn't go over the car well enough once it was outside in the sunlight. It's now at the service center getting fixed.

    2) Open all doors, trunks, etc and look for paint issues that would not normally be seen if the door/trunk was closed.

    3) Check all the windows and the sunroof to make sure they maneuver properly.

    4) Make sure the glove compartment opens and closes properly (try it a few times). The button on mine broke the first time I used it and trapped my wallet The folks here on TMC helped me free the wallet but the car had to go in for service to get the glove compartment fixed.

    5) If you've ordered the premium package, make sure your "Quick connection phone dock" kit is in the car. Mine was in the lower compartment of the trunk.

    6) If you have a lengthy drive home from the Tesla store and think you might need washer fluid for bugs, make sure there's some in the car. I had a three hour drive home from picking up my Tesla and encountered a swarm of bugs around dusk. I instinctively used the window washer and all it did was smear the bugs because there was no fluid or any kind. Water would have been better than nothing.
     
  7. gabeincal

    gabeincal Member

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    If you're in the Bay Area i can go and pick it up with you. I'm probably one of the most attention to detail customer they ever had. ;)
     
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  8. JClu

    JClu Member

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    I'd recommend paying close attention to how to engage and disengage the "Mobile Connector" (the plug). It's not intuitive because you can't just simply pull when you are ready to disengage it (it's locked in place). Practice it a few times with your delivery specialist.
     
  9. davidc18

    davidc18 Member

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    Don't worry if you miss something. When/if you find an issue during your first few weeks of ownership, just start a list and contact your SC. They will eventually fix anything that is wrong. Relax and enjoy the car!
     
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  10. gabeincal

    gabeincal Member

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    Indeed, they will fix anything! But to be safe, focus on any damages that might be blamed on you after you accept the delivery. And from what I've seen, there is a good chance of scratched, dinged, or misaligned items..
     
  11. David29

    David29 Member

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    #11 David29, Oct 18, 2016
    Last edited: Oct 18, 2016
    ~
    On this point, I would thoroughly read the user manual sections on the Auto Pilot and other driver assistance features (parking indicators, Summon, etc.) This is probably not practical to do while you are taking delivery. And you may even be able to do it before you take delivery -- check your "MyTesla"page -- the manual will be there, as well as in the car on the Controls/Settings app.

    And actually, i recommend reading the whole manual anyway. At least familiarize yourself with it so you know where it is and what it covers, so you will be more likely to look there for answers to questions you will undoubtedly have. It is actually a pretty good manual, as these things go.

    And by the way, in case of a software update, the latest manual will always be in the car. The one on the MyTesla page won't necessarily be current. (Mine was updated a month or so after I got the car, for version 7.0, I think. After that, the only update to the MyTesla page until this week was the version 7.1 release notes. oddly enough, there is a new manual on the MyTesla page as of yesterday! But in general, I rely on the car if I want to be sure of something.)
     
  12. Chaz

    Chaz Big Kahuna

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    Everyone so far has had really great suggestions! I would like to add, if you are financing/leasing with Tesla, that you check the numbers on the paperwork versus what they have sent you via email/courier. Mine had a discrepancy that is a bit of a challenge to fix after the fact.

    Also, I see that you are in PA and if you are looking to get the all-weather mats (pretty much identical to the Weathertech aftermarket ones), you might want to ask your SC to have a set assigned to your account and ready for purchase at delivery (since they have not been available online).

    Just my two cents... and welcome to the family! :)
     
  13. Btrflyl8e

    Btrflyl8e Active Member

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    What the... They should have installed your phone charger for you, and the washer fluid reservoir should definitely not have been empty! Wth, that's terrible
     
  14. Btrflyl8e

    Btrflyl8e Active Member

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    Assuming you've test driven one, but if not...I ordered my first one in 2013 without being able to even sit in one, much less drive one. I checked everything at delivery, they did a thorough walkthrough of the features, and I finally took off in my shiny new car. I got to work, parked, and spent a couple of funny moments trying to figure out how to open the door from the inside!
     
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  15. gabeincal

    gabeincal Member

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    Mine was the same, I had to fit my phone connection and the brackets for it..
     
  16. doubleohwhat

    doubleohwhat Member

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    Yeah... my delivery experience was less than stellar. The service people over in Atlanta have been pretty good but I have to be honest and say that the sales and delivery people are horrible. I've previously owned nothing but BMWs and I hate to say it but BMW has Tesla beat hands down when it comes to the sales and delivery experience. The guy who handled my delivery needed to pull up his [email protected] pants, the car wasn't charged to 100% like I had asked (I was on a tight schedule) and the lack of any kind of washer fluid had me stopping at a gas station on my first EV trip to clean bugs off. The kicker was that apparently they thought it was okay to deliver my car with the bumper looking like this:

    IMG_20161006_161254033.jpg IMG_20161006_161248670.jpg

    At first I thought it was just something on the bumper that would wipe off but after having the car detailed (oh yeah, the car was dirty when I picked it up) I realized it was areas of thin paint. You could see a whitish-grey undercoat showing through.

    So yeah, go over the car pretty close at delivery. Odds are you won't find anything that can't be fixed but it's better to go ahead and point out the issues before you sign.
     
  17. gabeincal

    gabeincal Member

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    Wooooooo.. I thought that was just light reflection but it turned out to be uneven paint..? Another strike for the robots...
     
  18. doubleohwhat

    doubleohwhat Member

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    Yep. Tesla currently has the car over in Atlanta. The splotchy paint was too bad to just touch up apparently. They had to remove and repaint the entire bumper.

    Unfortunately for them, I'm not stupid. I took delivery on 09/28. Just in time for them to count it as a Q3 delivery. I know there's no way they missed that paint issue when the car went through quality control at the factory. If it's visible in sunlight, it's visible in their light tunnel at the factory. So that means someone had to make the call that they would rather send the car to the customer in that condition and get a Q3 delivery than delay delivery and fix the paint issue at the factory before shipping the car. Somebody at Tesla should be ashamed.
     
  19. gabeincal

    gabeincal Member

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    Well this is not a first..... Hope that everything will be fixed on your car and you'll be a faithful owner!
     
  20. Btrflyl8e

    Btrflyl8e Active Member

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    I have no doubt it'll get fixed, but that's a really terrible experience for multiple reasons.

    Definitely check the paint and finish carefully. On my first one I was so excited I completely missed a pretty bad spot just behind the back window on the driver's side where someone had burned through the paint with a buffer. I never had it repainted, I left it as a painful reminder to myself to check better next time (new one was flawless, I brought another Tesla owner with me who is extremely finicky about his paint finish, thanks @Great Dane). He even busted out the pocket LED and while I was busy going over other things, he was inspecting every inch of my new car, LOL
     

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