I'm process of buying my first tesla, and paying cash. I got a call 3 days after placing my order about where is out money. I explained that the bank had placed a 5 day hold on my bank deposit and it would be available the next day. When the money was available I paid. Even though I was promised the I would be contacted and helped through the buying process, I got nothing. Heck, I got better service from Dodge.
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What ever happened to customer care
- Thread starter Ramona48
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- tesla order
Olds442
Member
yep, it's a process that doesn't always go perfectly. similar stories abound.
congrats on the car, i bet you enjoy it more than a dodge.
congrats on the car, i bet you enjoy it more than a dodge.
jkoya
NA2 NSX
Similar to you, I had a better delivery experience at Nissan (2012 Leaf), Honda (2013 Fit EV) and Chevrolet when we purchased our 2016 Volt. The cars were detailed to perfection and the build quality was excellent. I guess I was expecting more from Tesla since the P3D was basically twice the cost of the Volt. My delivery day experience was terrible... I was assigned a delivery specialist who was in a hurry, didn't seem to care and refused to add a badly misaligned frunk to my Due Bill.
Long story short, my car finally looks like it should have on delivery and the driving enjoyment has helped ease my delivery day experiences. Once you start driving your Tesla, you will love it !! Welcome and congrats on the car !!
So, I just have to start with your statement "paying cash". You didn't. Not sure what you paid with, but since it wasn't available, it wasn't cash.
I'm not sure what you are really wanting out of Tesla. You order online, you pay the $2500, you either pay reminder online when car becomes available or with check or EFT at delivery.
What other hand holding at you needing?
I hate to hear all these negative stories, my process from the test drive, ordering, build process, to delivery, to now service after delivery was fantastic.
I paid "cash" as well, AKA a wire transfer from a bank, because no one would walk in to the dealer with +/- $50,000 in cash.
I paid "cash" as well, AKA a wire transfer from a bank, because no one would walk in to the dealer with +/- $50,000 in cash.
Interesting tidbit on customer care, during my numerous discussions with the delivery manager after first rejecting my vehicle due to paint issues, he let it slip that “once you’re behind the wheel of a tesla, you’re not gonna care about any paint issues”.
Needless to say I took exception to that statement, but it reflects the mentality that customer facing Tesla employees have: the car is great and that’s all that matters. While that may be true to a certain extent, it is not the right attitude. If you don’t admit there is a problem, how will you solve it?
And based off Tesla’s Q1 earnings revealed yesterday, the employees are vastly overstating the actual demand of the vehicles.
Needless to say I took exception to that statement, but it reflects the mentality that customer facing Tesla employees have: the car is great and that’s all that matters. While that may be true to a certain extent, it is not the right attitude. If you don’t admit there is a problem, how will you solve it?
And based off Tesla’s Q1 earnings revealed yesterday, the employees are vastly overstating the actual demand of the vehicles.
+1
My experience has been terrible and the delivery team seems highly motivated to get you in the car and out the door regardless of issues. I hate to say it, but Tesla needs to fix their customer care approach quickly or this is going to haunt them.
I sent an electronic check. Did not realize that was not real money . I guess when I go to the atm that is not cash either. My point, no one has checked as to when I will be available. They were quick to want the money, not to help with the delivery process.
This, 1000x this.
All over this forum, in all the 'painful delivery' threads, owners chime in with the familiar refrain, "Once you drive it you'll forget about the bad purchasing experience." This may be true to varying degrees, but it begs the question, why should they have a delivery experience they need to forget about?
More and more, it seems Tesla is running on arrogance. They know they are the 800lb EV gorilla, and they're only paying as much mind to customer service as they need to. All the focus is on delivering cars as fast as possible; that's the directive the CEO hands down in emails to the workers as we've seen time and again.
Any current Tesla owners who tell prospective Tesla owners "Once you drive it you'll forget about the bad purchasing experience" are actually furthering Tesla's issues because Tesla's not being held accountable for their bad service. As long as everyone raves about the cars and excuses the rest, there's little incentive for Tesla improve in this area.
I've never understood the eagerness to give them a pass on this. It's like an abusive relationship.
But the sex is so good lol
I feel the same way, I am a long time BMW guy and love my Tesla but once the europeans get in the game Tesla better have it together with fit finish and attitude or they are in big trouble.
Spot on. Audi, Volvo, BMW, etc will catch up. Maybe they lag in range but they will likely surpass Tesla in service, build quality and features to some extent.
Tesla has sheep much like Apple did ( and still does ) but the big difference is Apple had an investment in customer care
I certainly have never given them a pass in any of my posts, although I know a lot of people get defensive on this forum when people speak negatively about Tesla. Tesla has some serious organizational issues which prevent them from executing in an orderly and professional manner. They have been in firefighting mode ever since their inception. It's just how Elon runs the organization.
The problem is, I want to drive an EV. I don't like the Bolt or the Leaf. So I have to decide whether I can tolerate Tesla's service challenges enough to justify owning a Model 3. And while I would prefer not to have to make this tradeoff, ultimately I'd rather put up with the hassle to get to drive a car I really enjoy. But it is clearly a tradeoff that each prospective buyer has to assess for themselves.
If down the road other companies come out with better EVs and better service, I have no undying loyalty to Tesla. Tesla will have to continue to earn all of our business as the EV market matures. Only time will tell how this plays out for them.
I’m not saying it couldn’t be better.
Order on the web, car, financing or lease, down payment deposit.
Come back in two weeks.
Before then many will get matched with cars in transit.
No acers of cars in glistening in the sun, just a few samples to test ride.
No up-sell to window etching, warranty plans, under coating, and paint protection.
No last minute finance department Telling you about your higher payment.
Just cars, about 20 - 40 deliveries every 8 hours so not a lot of time for hand holding.
Never picked up a new car that was perfect.
Much less one with teething pains and customers with 200 point inspections lists and cameras.
Seven days later, dissatisfied, little smudge or scratch, buyers remorse, just return it
You get Your Money Back. But NO
That’s not good enough, profuse apologies, serious discounts, compensation for my inconvenience, reparations, fire the bums, off with their heads.
If Tesla starts coddling the Grey Poupon Crowd Watch Out.
Some day the Stealerships will give you an EV, Made for each other.
Order on the web, car, financing or lease, down payment deposit.
Come back in two weeks.
Before then many will get matched with cars in transit.
No acers of cars in glistening in the sun, just a few samples to test ride.
No up-sell to window etching, warranty plans, under coating, and paint protection.
No last minute finance department Telling you about your higher payment.
Just cars, about 20 - 40 deliveries every 8 hours so not a lot of time for hand holding.
Never picked up a new car that was perfect.
Much less one with teething pains and customers with 200 point inspections lists and cameras.
Seven days later, dissatisfied, little smudge or scratch, buyers remorse, just return it
You get Your Money Back. But NO
That’s not good enough, profuse apologies, serious discounts, compensation for my inconvenience, reparations, fire the bums, off with their heads.
If Tesla starts coddling the Grey Poupon Crowd Watch Out.
Some day the Stealerships will give you an EV, Made for each other.
Interesting replies to my posting. First I would like to thank you for replying. I found two trains of thought. One that yes things could be better and should be better. The other train of thought seemed to be that Tesla could no wrong. Any problems or questions I may have are my problem. Personally, I am 74 and am not buying because I want an electric car or to be cool. As I get older, I find myself making more mistakes while driving and I want the best driver assistance I can get. I do not think though that wanting to be kept informed about what is happening now and what will be happening next is too much to ask.
I guess the different thinking comes from Tesla: they make probably the best cars on Earth, and yet have one of the worst customer services. I had a Kia before the Model 3, and the difference in service (reliability, responsiveness, punctuality etc) is huge. However, I would never drive a Kia again if I can drive a Tesla
UngaBunga1989
Member
If Elon would put the time and energy into the Customer experience that cars of Tesla's quality deserve I honestly believe they'd be selling a lot more cars. I know of three friends who personally have avoided buying the cars because of Tesla's rep for not having it together customer-service wise. So sad. Elon is stretched to thin, is a genius for sure, but he needs to build an operational support structure on par with his vision.
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