My delivery appointment is set on March 27, can't wait!!! I was wondering what actually happens during the appointment. I've seen some youtube videos, where a service agent sits in the car and goes through a complete walk-through guide on how to use the car and even helps you create your driver profile, etc to reading some posts that make it seem like, you take a look, sign some paperwork and off you go.
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What happens at the delivery appointment?
- Thread starter jonotastic
- Start date
shanejackson
Member
it varies.... all depends on how busy they are and how comfortable you are with the car
I was in and out of the SF center in 20 minutes for my model 3 delivery, including trade in. I did not get the impression it was a sit around and discuss the finer points of Tesla kind of situation, but it was inviting and efficient. We signed digital documents and were briefly shown around the car. Away we went. Very positive experience overall.
TiggerTime
Member
Mine was pretty much like CubbyKitty's. Signed a few documents and handed over the bank draft then while the delivery person went and completed some other stuff back in an office I checked over the car for any issues. My DA pretty much showed me how to charge the car put it in drive and reverse and ask if I had any questions. If you are like most then you've watched countless youtubers videos as I had so felt like I had a pretty good grasp of what to expect overall.
I pointed out a couple very minor things which they took care of before handing the car over to me and I was gone. Haven't looked back since.
Congrats! and happy driving or riding as the case may be
I pointed out a couple very minor things which they took care of before handing the car over to me and I was gone. Haven't looked back since.
Congrats! and happy driving or riding as the case may be
fajitamondays
Member
My delivery was a nearly five hour experience at my local service center/showroom, as they had issues getting the car set up (possibly related to a defective MCU on my car, which was replaced shortly after delivery). It went something like:
In retrospect:
Random things to know:
- Halfway on my Uber ride to the service center, the delivery specialist calls to ask if we can postpone the delivery by 2-3 hours. I told him, "Well, I'm in an Uber, and it's no big deal. I'll just kill some time once I get there." (The service center is about an hour away from my house, so I wasn't going to ask the driver to turn around).
- Hours 1-2: Make myself a coffee in the waiting area, and watch almost all of the Tesla videos on the TV. People watching/eavesdropping on people asking service folks how to drive with a car with 19/20 inch wheels, or what their PIN-to-drive is.
- Hours 2-3: Fresh air time. Walk several laps around the building, peek at the service bays. Peek into the staff-only areas where they had vehicles staged up for prep.
- Hours 3-4: Sit in the display cars. Get familiar with the touchscreen functions in the 3, so I can be prepared to drive off when the paperwork is signed. Sat in the S, admired the interior design, fit/finish. Also sat in the drivers seat in the X and noticed the awesome view from there. Took a "nap" with my eyes open in back of the X, as the service center was getting busy, and seats were becoming hard to find. Around this time, I got curious and fired up the Tesla app on my phone, and discovered I could connect to my car in the service bay (saw that it was charging, and a software update was available). I was really wishing Advanced Summon was an available feature by now, so I could get my dang car.
- Hours 4-5: I got hangry. Delivery specialist tracked me down to let me know that the car was nearly ready, and I signed a couple of forms (Tesla financing, state title application, etc.). Five minutes later, I was walked over to my car, and by then, I was ready to leave. I just asked the delivery specialist to show me that the mobile charger kit and license plate hardware were in the frunk, and I left to find food and head home!
In retrospect:
- I would have asked for a peek at the car very early on, on the delivery day, to look for possible reasons to reject delivery (E.g. paint defects, fit/finish issues, etc.). I was only presented with the car after signing the papers, and it was a bit of a blur as things moved fast after the ink dried (not to mention I was there for nearly five hours by then). I noticed some suspect paint scratches on my rear bumper after a recent wash at home, and I know for a fact I have not backed the car into anything yet, and I have not had to parallel park the car anywhere yet. Nothing major, so I am chalking this up to my own fault for not taking a close look before I left the service center.
- Call your delivery specialist the morning of your delivery day to confirm there are no delays with the car getting prepped, before you leave your house/office/etc!
Random things to know:
- Not sure if this is universal for US deliveries, but Tesla will FedEx you the license plates/registration/(title, if applicable).
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Dre78
Member
Same as above. Initial and sign documents. Show proof of loan. Write check for down payment. Walk to car parked outside.
My Delivery Advisor was unavailable. An Owner Advisor from Service handled everything.
Wish I had this checklist to walk through: Tesla Prep: The ultimate Model 3 delivery checklist
Never found Monroney Sticker with vehicle information.
Wish they had checked tire pressure as tires were inflated to old spec 45 PSI, versus Musk's recommended 39 PSI, or even 42 PSI on door sticker. The drive was very rough for several weeks before I realized.
Glad I knew what to expect if screen froze. Knowing that it was only the display that was compromised and not the computer and/or driving abilities kept me calm during the numerous reboots. I should have kept a log on every reboot, as a log serves as proof of problems when servicing vehicle. (I received a new MCU three months later)
In hindsight, very minor things that we overcame in one way or another.
Welcome to the family!
My Delivery Advisor was unavailable. An Owner Advisor from Service handled everything.
Wish I had this checklist to walk through: Tesla Prep: The ultimate Model 3 delivery checklist
Never found Monroney Sticker with vehicle information.
Wish they had checked tire pressure as tires were inflated to old spec 45 PSI, versus Musk's recommended 39 PSI, or even 42 PSI on door sticker. The drive was very rough for several weeks before I realized.
Glad I knew what to expect if screen froze. Knowing that it was only the display that was compromised and not the computer and/or driving abilities kept me calm during the numerous reboots. I should have kept a log on every reboot, as a log serves as proof of problems when servicing vehicle. (I received a new MCU three months later)
In hindsight, very minor things that we overcame in one way or another.
Welcome to the family!
The experience can vary. At a minimum, it is signing a few papers and completing transaction.
From there it depends on the delivery location, how busy it is, and the rep helping you. You could get the full spill, along with picture taking opportunity.
Make sure to check if you have enough battery
From there it depends on the delivery location, how busy it is, and the rep helping you. You could get the full spill, along with picture taking opportunity.
Make sure to check if you have enough battery
Don’t count on the sales rep to do anything. They just want you in and out of there ASAP. Take your time. Go in the day time. Ask to have the car parked in the sunlight so you can take a good look at the paint. And don’t sign anything or pay before you’ve inspected the car. Specify ahead time you want it charged to 80%.
Good info - especially the charging.
Do they try to push you out or do they leave you be if your are intent on fully checking the car? Also, with delivery, would they just park it out front if you wanted to check it in the sun?
oscarfish
Member
It's hit-or-miss, it seems, by location. I aver that Owings Mills Maryland is a f***up. My wife and I have taken two deliveries there. Yes, we eventually got our cars...but Christ. We have the feeling - both times - that no one there has worked in a customer-facing position before.
I spoke to a delivery person at my local service center today. Beforehand, I could never get a person on the phone, but I tried again today and someone picked up!
I asked my question to her and she said you will see the car, accept delivery and sign some papers and be out in 5-10 minutes. I mentioned some youtubers show the delivery appointment as being walked-through the car, helping you set up your driver profile, etc. She said they don't do that now because they are very busy with deliveries right now. She said if you have questions, you can ask, but depending on how much time it requires, you may have to wait or schedule an appointment.
I also asked about defects, I said I read a lot of posts saying their cars have defects and not accepting delivery. She said they check the cars after they are made and once they arrive at the service center. She said cars that were made toward the end of last year had a lot of defects because they were rushing them out. She said the cars she has been seeing lately look really good. The car I was supposed to take delivery March 16-19 was sent back because the door wouldn't open/close properly, but at least they checked it before I went to pick it up.
She finished by saying they are now moving much smoother than before.
I asked my question to her and she said you will see the car, accept delivery and sign some papers and be out in 5-10 minutes. I mentioned some youtubers show the delivery appointment as being walked-through the car, helping you set up your driver profile, etc. She said they don't do that now because they are very busy with deliveries right now. She said if you have questions, you can ask, but depending on how much time it requires, you may have to wait or schedule an appointment.
I also asked about defects, I said I read a lot of posts saying their cars have defects and not accepting delivery. She said they check the cars after they are made and once they arrive at the service center. She said cars that were made toward the end of last year had a lot of defects because they were rushing them out. She said the cars she has been seeing lately look really good. The car I was supposed to take delivery March 16-19 was sent back because the door wouldn't open/close properly, but at least they checked it before I went to pick it up.
She finished by saying they are now moving much smoother than before.
Akikiki
A'-Lo-HA ! y'all
Wow. So much more domesticated that it used to be. At my delivery in 2013, the team rolled out an upright piano and a Barber Shop Quartet sang for about 40 minutes. It was followed up with a string of Radio City Rockettes dancing around the delivery center. I guess Tesla was simply more appreciative of a sale back then and the celebration was a bit more dynamic. Oh, and I got a great keychain.
On the other hand, I'd say just about anything to increase my meaningful post count.
On the other hand, I'd say just about anything to increase my meaningful post count.
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