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What No Parts for 2016 Model S?!

Discussion in 'Model S' started by Virtualbill, May 10, 2018.

  1. Virtualbill

    Virtualbill Member

    Joined:
    May 9, 2018
    Messages:
    5
    Location:
    San Diego
    My 2016 Model S got in a minor accident on April2, 2018. Sent it to an authorized Tesla repair body shop. Parts ordered on April 10.

    Today is May 10, 2018.

    No anticipated date on parts delivery!

    I inquired on my Tesla account got lots of responses saying they are "working on the problem", they have "expedited the parts order", they have sent "some".

    Over a month and no anticipated delivery of the parts.

    Anyone else concerned?

    Bill W

    San Diego
     
  2. Virtualbill

    Virtualbill Member

    Joined:
    May 9, 2018
    Messages:
    5
    Location:
    San Diego
    My 2016 Model S got in a minor accident on April2, 2018. Sent it to an authorized Tesla repair body shop. Parts ordered on April 10.

    Today is May 10, 2018.

    No anticipated date on parts delivery!

    I inquired on my Tesla account got lots of responses saying they are "working on the problem", they have "expedited the parts order", they have sent "some".

    Over a month and no anticipated delivery of the parts.

    Anyone else concerned?

    Bill W

    San Diego
     
    • Funny x 1
  3. Virtualbill

    Virtualbill Member

    Joined:
    May 9, 2018
    Messages:
    5
    Location:
    San Diego
    My 2016 Model S got in a minor accident on April2, 2018. Sent it to an authorized Tesla repair body shop. Parts ordered on April 10.

    Today is May 10, 2018.

    No anticipated date on parts delivery!

    I inquired on my Tesla account got lots of responses saying they are "working on the problem", they have "expedited the parts order", they have sent "some".

    Over a month and no anticipated delivery of the parts.

    Anyone else concerned?

    Bill W

    San Diego
     
  4. Virtualbill

    Virtualbill Member

    Joined:
    May 9, 2018
    Messages:
    5
    Location:
    San Diego
    My 2016 Model S got in a minor accident on April2, 2018. Sent it to an authorized Tesla repair body shop. Parts ordered on April 10.

    Today is May 10, 2018.

    No anticipated date on parts delivery!

    I inquired on my Tesla account got lots of responses saying they are "working on the problem", they have "expedited the parts order", they have sent "some".

    Over a month and no anticipated delivery of the parts.

    Anyone else concerned?

    Bill W

    San Diego
     
  5. jaguar36

    jaguar36 Active Member

    Joined:
    Apr 10, 2014
    Messages:
    1,917
    Location:
    NJ
    This is a well known and documented issue. Did you really need to make 4 threads on it?
     
    • Like x 4
    • Love x 1
  6. Tam

    Tam Well-Known Member

    Joined:
    Nov 25, 2012
    Messages:
    5,444
    Location:
    Visalia, CA
    You are not alone.

    Others have been reporting long waits for parts this year so far also.

    May be the pressure to become profitable starting this year is a little bit too much: I suspect Tesla is prioritizing parts for assembly line this year instead for post-delivery service.
     
  7. Drlev

    Drlev Member

    Joined:
    Oct 22, 2017
    Messages:
    119
    Location:
    Harrisburg, PA
    Speak with the service manager at your Servce Center. Explain your situation in detail. They can escalate things.
     
  8. JayyyDeee

    JayyyDeee Member

    Joined:
    Apr 2, 2016
    Messages:
    170
    Location:
    Canada
    I am at 7 weeks and counting for a front licence plate mount...am I winning?
     
    • Like x 2
  9. Virtualbill

    Virtualbill Member

    Joined:
    May 9, 2018
    Messages:
    5
    Location:
    San Diego
    Guess I went overboard. I am lame. I also will not support a company that take parts to new cars rather than taking care of the existing customers like Tesla.
     
    • Funny x 3
  10. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,972
    Location:
    Rhode Island
    have fun going back to a car without autopilot that uses gas then.
     
  11. Rockster

    Rockster Active Member

    Joined:
    Oct 22, 2013
    Messages:
    2,122
    Location:
    McKinney, TX
    If it was a minor accident, why not continue driving your Tesla until the parts come in? That's what I did for a few weeks while waiting for bumper parts. The insurance company was happy for me to do that (once I got ahold of someone with a brain, that is) because it saved them three weeks of car rental.
     
  12. Drlev

    Drlev Member

    Joined:
    Oct 22, 2017
    Messages:
    119
    Location:
    Harrisburg, PA
    Most body shops want to tear down the damaged area of the car so they can figure out all the parts they might need at once. There’s usually damage under the surface. Once it’s torn down, insurance companies don’t want to have to pay for them to put the broken parts back on.
     
    • Helpful x 1
  13. jelloslug

    jelloslug Active Member

    Joined:
    Jul 21, 2015
    Messages:
    4,148
    Location:
    Greenville, SC
    It's pay the shop a few hours of labor or pay for several weeks of a rental car. I'm sure the insurance company will pay to put it back together if it's presented to them that way.
     
  14. Rockster

    Rockster Active Member

    Joined:
    Oct 22, 2013
    Messages:
    2,122
    Location:
    McKinney, TX
    That's exactly what I did. "Do you want to pay for three or four weeks of rental car coverage or pay the body shop another two hours to replace and then re-remove the bumper?" Once I was able to reach a person with the authority to not act like a mindless robot, the insurance company realized this was a better way to go. Obviously, my interest in the matter wasn't saving the insurance company money as much as it was avoiding a crappy ICE rental car for a month.
     
    • Like x 4
  15. ShortSeller

    ShortSeller Banned

    Joined:
    Apr 27, 2018
    Messages:
    197
    Location:
    California
    Elon didn’t approve the expenditure for your parts, duh!
     
  16. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    17,782
    Location:
    Ottawa, Canada
    Mod note: Just a reminder not to cross-post the same content in multiple forum sections; it is against forum rules. I've merged all the threads together, which is why the OP repeats himself a lot.
     
    • Like x 4
  17. ericscottf

    ericscottf Member

    Joined:
    Jul 30, 2016
    Messages:
    86
    Location:
    NY Metro area
    I would like to see these issues tracked on a part by part level, in an effort to crowdsource what components, if any, are the ones driving these long leads. Maybe it's only a few of them, maybe it's a lot of them, who knows. Could be interesting if all the long lead ones had a few parts in common.
     
  18. Pipcecil

    Pipcecil Member

    Joined:
    Feb 21, 2017
    Messages:
    80
    Location:
    Midlothian, TX
    My wife damaged my bumper on my 2013 Model S pulling out of the garage. It will have to be replaced along with the lights on it. The spare parts (clips and stuff) arrived within a week or two. The lights arrived in 3 weeks. Been over a month now and just waiting on the bumper cover. Unfortunately car was no drivable due to hanging bumper lol. I miss my car...
     
  19. demundus

    demundus Active Member

    Joined:
    Jul 5, 2015
    Messages:
    1,095
    Location:
    Oceanside, CA
    Welcome to owning a Tesla. This has been a newsworthy topic for years, I cannot really sympathize with folks who didnt do the research on the horrible repair times on Teslas (or those who thought they were above getting in an accident). Get it repaired, file a diminished value claim, sell it.
     
  20. Never-buy-anX

    Never-buy-anX Member

    Joined:
    Jun 13, 2018
    Messages:
    11
    Location:
    Farnham
    Couldn't agree with you more. You haven't gone overboard. And yes you should keep making noise about it. Tesla are greedy and look down on their customers. Accident on March 2nd....still. no. car. Final piece, the loom, ordered by body shop on 16 May. Tesla still not have managed to ship this. I will make more and more noise until "folks who didn't do the research on horrible repair times on Teslas" like me, start hearing and seeing this and STOP buying Teslas, then the company will pay attention. I have all the emails the company didn;t intend for me to see. Their response? .....
    "There is an open customer escalation with the Body Shop Support team. Please leverage this team to support with the customer experience aspect of this delay." This is how Tesla speaks to and deals with its authorized repairers.....and what it thinks of us,
     

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