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What Tesla’s ‘Delivery Logistics Hell’ Is Like for Model 3 Buyers
- Thread starter Unique
- Start date
webdbbt
Member
Here's the link (subscription required):
What Tesla's 'Delivery Logistics Hell' Is Like for Model 3 Buyers
[EDIT]
I'll summarize the article: It describes the experience of four buyers: two customers cancelled after delays and screwups, one who took delvery after delays and one customer with no delivery issues. The two who took delivery love their cars. The article also quotes a car dealer who: "said he had hardly ever received a car too damaged to sell. “It’s not a problem for us,” he said." The article also regurgitates the usual stuff about quality, some analyst opinions, not enough delivery locations, etc.
Nothing about why Tesla has these issues, what they are doing about them or a quote from the company on logistics. A disappointing article from the NYT--and I'm a newshound and decades-long subscriber.
What Tesla's 'Delivery Logistics Hell' Is Like for Model 3 Buyers
[EDIT]
I'll summarize the article: It describes the experience of four buyers: two customers cancelled after delays and screwups, one who took delvery after delays and one customer with no delivery issues. The two who took delivery love their cars. The article also quotes a car dealer who: "said he had hardly ever received a car too damaged to sell. “It’s not a problem for us,” he said." The article also regurgitates the usual stuff about quality, some analyst opinions, not enough delivery locations, etc.
Nothing about why Tesla has these issues, what they are doing about them or a quote from the company on logistics. A disappointing article from the NYT--and I'm a newshound and decades-long subscriber.
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I participated in the end of quarter deliveries and helped a friend take delivery of a model 3 on Friday. Plus I have a private forum of Tesla owners, many of whom are new model 3 owners.
I wish I could say the nyt article was completely out of place, but Tesla definitely needs to get their game in order related to deliveries. The model 3 delivered on Friday had several big scratches in the doors and it was the third attempt to take delivery after numerous other snafus. The end of quarter push was chaos. I have no doubt the Tesla will work out the kinks but it cannot be argued that these problems do not exist.
I wish I could say the nyt article was completely out of place, but Tesla definitely needs to get their game in order related to deliveries. The model 3 delivered on Friday had several big scratches in the doors and it was the third attempt to take delivery after numerous other snafus. The end of quarter push was chaos. I have no doubt the Tesla will work out the kinks but it cannot be argued that these problems do not exist.
Did your friend end up taking delivery with the scratches? What do they do in a situation like this?
Therein lies the problem ... the more people accepting as-is, the less incentive for Tesla to fix.
I agree. This won’t be the case forever. Although, even if I took delivery I would expect them to fix the issues during an appointment. I can’t imagine that would be cheap for them.
I want to see Tesla succeed and I'm glad to see this article. I thought it was very fair - the delivery process is a disaster and Tesla is not addressing it. The cost of poor quality is more than just $ for rework, it costs customer confidence and drives future customers away. Tesla needs to nip this in the bud otherwise they face some huge costs financially in the form of rework and diminished sales.
webdbbt
Member
Believe me I agree the delivery process is a disaster: I'm still waiting for my car ordered June 30. I'm told it's in the Chicago area for the last three weeks!
But the article was mostly anecdotal. It would have been useful if the journalist pressed Tesla for an explanation of how they're getting out of the mess. The quotes from the Tesla spokesperson were not even worth reporting.
I wouldn’t be so sure it is an issue with the reporting. Maybe Tesla won’t comment on the issue because it’s a no-win situation for them if they do.
Yes. They will fix in a subsequent appointment. I know Tesla is working feverishly to improve the situation as I've seen and know of improvements that have been implemented since the EOQ delivery push. I have no doubt it'll continue to improve as it is too important to their brand. I have another friend taking delivery of a M3 on Monday, so it'll be interesting to hear how that delivery goes.
New to the forum and will be taking delivery of my Model 3 (LR, AWD, EAP). Sorry if I'm too new to post an opinion but my experience thus far has been fairly good with the exception of communication. Neither the Sales Specialist nor the Delivery Specialist have returned emails that I've sent them with questions about the process and specifics of what I'll need.
Granted, my delivery is two weeks off (November 30), so there's still time to get what I need together, but to just simply not reply to numerous emails or phone messages is aggravating. I'm trading in a vehicle and still have some quesitonsfor them about that.
Also, I used my friend's referral code (he's had his Model 3 for a month) when I ordered but I don't see anywhere that it has been applied to my order and can't get an answer on that.
So from the perspective of a new buyer who hasn't yet had delivery, it's a bit mystifying and nerve-wracking. I hope they can get things together and turn the experience into something people look forward to.
Granted, my delivery is two weeks off (November 30), so there's still time to get what I need together, but to just simply not reply to numerous emails or phone messages is aggravating. I'm trading in a vehicle and still have some quesitonsfor them about that.
Also, I used my friend's referral code (he's had his Model 3 for a month) when I ordered but I don't see anywhere that it has been applied to my order and can't get an answer on that.
So from the perspective of a new buyer who hasn't yet had delivery, it's a bit mystifying and nerve-wracking. I hope they can get things together and turn the experience into something people look forward to.
Welcome. Unfortunately I wouldn't expect better communication going forward. What you've experienced thus far has been Tesla's modus operandi for months (if not longer). Expect to be ignored by your delivery adviser and the absolute bare minimum of communication regarding the status of your vehicle. Life will be much less stressful if you set the bar low in that regard. Lots of good info on this forum so hopefully most your questions can be answered here.
If you absolutely need to get info/movement on something I'd suggest visiting your local delivery center. They are much more helpful but as the rest of Tesla's delivery personnel, are stretched thin. If you're not close enough to drop by you can call your delivery center too. They're a bit limited sometimes in what they can do but they are usually very willing to help.
Don't want to be a downer but knowing what to expect will hopefully make your life easier.
In the end there is an amazing vehicle on the other side and it is well worth dealing with any communication headaches.
I am pretty sure the “delivery hell” will culminate during the end of the year rush and then ease down to more acceptable levels going forward. Reason for that is that currently almost 100 % of the production is going into the US market. This will change as of Q1-2019 and when Tesla opens their floodgates to Europe and Asia. From there on there will be just fewer cars delivered in the US per period - and this alone should already help them to better handle the delivery processes.
I declined two deliveries already. The second one was assigned the day after but now haven’t heard anything for a week. The risk I run is that I don’t get one that is acceptable before the end of the year. I am told they have over 1k Model 3 orders in the queue at my location, so it is going to be an insane month. I have an owner advisor helping push for matching again. He has been very successful in completing all of my requests in the past so we will see.
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