This.Customer Service is very important to me. When I got my MS, Tesla knew what it meant. It is in the toilet today.
Example. Today. Best Buy screwed up my appliance order twice. Talked to store manager. He apologized and took care of me. They kept me as a customer.
Tesla used to be like that. Now, they literally tells you they don't care about you. They used to give stuff to apologize for their mistakes.
I am eyeing on Rivian. If they care about customers like I think they will. They might get my business. I am eyeing on Ioniq 5 too, as for style... Not sure about customer service though.
Mistakes happen, but how the company recovers means a lot. Making sure things are made right, maybe even going the extra mile for the customer so they feel appreciated, makes up for a lot.
In our experience, Tesla’s really not concerned. You get what you get, take it or leave it.