Why is my registered key card an "Unknown Key"?

[Vostok]

This is not a big issue but it is irritating. I associated one of the key cards to my profile and edited its name, but in the Keys screen it says this key is an "Unknown key".

My real name redacted in the photo below next to the key it says Vostok's Key and below that it says 13:39 | Unknown key | Vostok.

The key works, but can I do anything to not have the key marked as an "Unknown key"? Using the pencil icon just edits the key's name in the first line.

 

[Shallowal]

I edited mine and put a name against them. but I notice at the moment they just say Key Card where yours says unknown.

The reason I did this is because early on in the ownership "experience" I saw these unidentified access keys and, thinking that they may belong to Tesla personnel, deleted one of them, but "luckily" the other wouldnt delete. My wife goes into town and her phone battery goes flat and she cant get into the car because her keycard doesnt work . Luckily she was able to call me and I remotely unlocked the car so that she could charge her phone and then drive home.

 

[jamesgo]

So I got from the USA one of the Tesla Model 3 Key Fobs: Model 3/Y Key Fob
It works surprisingly well especially for keyless entry and being able to open the boot/frunk by just double clicking as you walk to the car instead of having to use the phone.

 

[Black306]

Annoyed me "Unknown key" couldn't be changed. Looks like 2020.12.5 takes care of that. There have been a few versions since I last checked so I'm not sure which one fixed this issue.

 

[Shallowal]

That's pretty much what mine looks like and I'm on 8.3. I dont think it looked like that on 8.1 though as I had actually named the cards as I mentioned above.

 

[DougieinSD]

I had my Model 3 serviced for another issue and had them add another key card. I have the same problem. I edited the name but still have the skeleton key icon and unknown key. The key card works. I just wish it didn’t say unknown key. Any suggestions?

 

[OzMaximus]

I had my Model 3 serviced for another issue and had them add another key card. I have the same problem. I edited the name but still have the skeleton key icon and unknown key. The key card works. I just wish it didn’t say unknown key. Any suggestions?

Delete and add it again ?

 

[DougieinSD]

Delete and add it again ?

Thanks. I tried that several times.

 

[Vostok]

Thanks. I tried that several times.

As you saw, I had this issue over a year ago. I think a software update ultimately fixed it. Maybe wait for the next update and see if the problem is still there.

Random things like this happen with Teslas

 

[DougieinSD]

As you saw, I had this issue over a year ago. I think a software update ultimately fixed it. Maybe wait for the next update and see if the problem is still there.

Random things like this happen with Teslas

Thank you. I'll wait for an update. Strange though I got an update a couple of weeks ago. Perhaps the fix didn't make it in that release.

 

[TomTheys]

I have the "unknown key" type also with my MY keycards. Also both iPhones from me (iPhone 11) and my wife (iPhone 11 Pro Max) are not recognised and have the "unknown key" tag. They work fine and also the walk away function. Also tried deleting and adding them again a few times and rebooting (double pressing both wheels for a few seconds) didn't fixed it. So let's hope for the next update.

 

[OliverM3]

Don't hold your breath thread from 2018 Key cards showing up as "Unknown Keys"
Mine are also listed as Unknown but work fine.

 

[Mwhusa]

It’s July 21, 2022 and I have the ‘unknown key’ issue. Latest update (2022.20.5) did not fix it. Service technician told me not to worry about it since the card functions. A future update might fix it. Yeah, right!

 

[metroplex]

It's September 28 2022 and this is still the case apparently. No change.

 

[unharmed]

Also both iPhones from me (iPhone 11) and my wife (iPhone 11 Pro Max) are not recognised and have the "unknown key" tag.

Are your iPhones named? IE Tom's iPhone?

 

[metroplex]

Are your iPhones named? IE Tom's iPhone?

It doesn't matter what you name it. It will have your defined name for the phone/Tesla fob/Tesla card, Active or last active, then "Unknown Key" and the designated profile name next to it.

So you could name your iPhone/Android as "East Jabib Special Phone Blah", Active, Unknown Key, unharmed. Or something to that effect.

Bottom line up front is that "Unknown Key" is still listed for every single key/fob/phone.