Hi guys, I ordered my Model 3 a little more than a 3 weeks ago. Its RWD PUP. Long story short. I have 2 cars that I can trade in, both are still on financed but there is only 3-4 months left to be fully paid on both. I took the pictures, send the condition etc. of one of my cars. They send me a trade-in quote which I found out too low. Then decided to trade-in my another car which is a in better in shape and much higher value. I sent an email to my delivery specialist about 9 days ago that I want to switch my trade-in car. She simply replied could you send me the title. At first I thought huh? Cars are still on payment and title belongs to lienholder. Anyway 3 days later on monday she called me and said your delivery date is set congratulations. I said what the f....? I told her that I sent you 2 emails regarding my trade-in decision etc. She did not even bothered to read my previous emails obviously. Then she also told me that could you send me the title of your car. I told her its still on financed and I dont have them. She simply told me if I dont have title you cant trade in. I said are you kidding me? Your financial specialist told me that they accept still financed cars without any title and they pay the rest of the amount that I owe to the bank, they got the title from them and deduct it from trade-in value. She just said huh, huh, huh a few times. Its obvious she simply dont know anything about what she is doing. Probably she just started a few weeks ago. Anyway finally I sent her my other car information to trade-in assesment a week ago but still no emails or update so far on my page. If I sent the information for my other car I would probably enjoying my new car but... Fingers crossed... Anyone had in a similar situation before?