KArnold
Active Member
My bad - wrong thread.So I guess this is debunked - doesn't sound like a reliable means to defer an update.
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My bad - wrong thread.So I guess this is debunked - doesn't sound like a reliable means to defer an update.
The only people who make out from class actions are the lawyers...
Which SC? Can you share before and after photos? To be clear, I would be willing to wait if there was
1) a definitive and reasonable timeframe for the fix to be generally available
2) clarity on the degree to which this will definitely resolve the issue and for how long
3) agreement that this is a warranty issue and would be repaired if it should happen again
None of these are available to me. I don't feel I'm being ridiculous to ask for these or a replacement if these are not made available.
Just got my yellow borders (which were terrible on all four edges) fixed at the service center with their UV light procedure. My screen looks fantastic - we’ll see how long this fix works and if I’ll need to do it again.
I understand the uproar when we had no fix available, but at this point I think it’s a little ridiculous to fight for an entirely new screen...since this does work.
That’s a good point. I didn’t take before and after pictures, but I can assure you it works great (at least for three days haha - again, we’ll see if the issue comes back).
Service center was Portland, Oregon (Macadam). As you can see in my invoice, they coded it as “goodwill” while my USB ports were replaced under warranty. Hopefully they get this out to all service centers soon (if not available). Otherwise, I do see your frustration with no timeline.
Which SC? Can you share before and after photos? To be clear, I would be willing to wait if there was
1) a definitive and reasonable timeframe for the fix to be generally available
2) clarity on the degree to which this will definitely resolve the issue and for how long
3) agreement that this is a warranty issue and would be repaired if it should happen again
None of these are available to me. I don't feel I'm being ridiculous to ask for these or a replacement if these are not made available.
That’s a good point. I didn’t take before and after pictures, but I can assure you it works great (at least for three days haha - again, we’ll see if the issue comes back).
Service center was Portland, Oregon (Macadam). As you can see in my invoice, they coded it as “goodwill” while my USB ports were replaced under warranty. Hopefully they get this out to all service centers soon (if not available). Otherwise, I do see your frustration with no timeline.
I had my arbitration call today.
Tesla admitted that current screen is susceptible to sunlight. Tesla hopes next generation screen does not have this issue.
During spring 2019 , Tesla determined that the adhesive used to attach components was being affected by sun light, causes yellow band. This caused them to stop covering this issue under warranty. (makes no sense, but that was the argument)
Tesla claimed that this yellow banding wasn’t covered by the warranty - just like tires wear out, this generation of screen wears out. That the cause was simply environmental and not un-reasonable to be expected. (I argued that other wear items are specifically called out as not covered in the warranty, and that there’s no reasonable way a customer could know that a screen would be considered a wear item, or that sun light should be avoided).
Tesla said a number of affected screen units had the UV fix applied, and are now sitting on the roof of head quarters exposed to sun light - none have suffered the yellow banding after the UV fix.
Tesla previously was telling customers that the customers will receive only a one time attempted fix as good will, and that no additional fix attempts would be covered. Tesla claims they have now changed that policy, and says customer won’t be charged for future yellowing issues (not clear if it’s under warranty or not).
Tesla admitted that they often change policies, and that it can be confusing for customers or they may have outdated information. (I argued that’s exactly why having this issue covered under warranty is important - so that I’m not subject to their latest whim).
Tesla argued that they have the right to attempt a UV fix repair. I probably unccessfully argued that the UV fix is most likely temporary, as relayed by their own technicians. And that others have reported unsuccessful attempts. Tesla claimed 9 other customers received the UV fix in lieu of arbitration - but provided no argument that the fix would be long lasting (other than the sun light test above).
Tesla claimed that I hadn’t submitted my car for a fix. (That’s absurd, because the whole point of the arbitration was that I’d submitted the car multiple times for fixes over 6+ months, and been rebuffed).
The arbiter provided no feedback other than a few questions. I’ll learn the results in a week or so.
Thanks for the details. I will keep these points in mind for my call next week.
Yes, "not presented for repair" argument is ridiculous. The Manufacturer response form that was sent to me has the same reason - that I did not present the car for repair. I asked the lawyer guy Ryan what the hell does that mean. He said "Oh, that's the general template that I use for all these arbitration cases"
Tesla claimed that this yellow banding wasn’t covered by the warranty - just like tires wear out, this generation of screen wears out. That the cause was simply environmental and not un-reasonable to be expected. (I argued that other wear items are specifically called out as not covered in the warranty, and that there’s no reasonable way a customer could know that a screen would be considered a wear item, or that sun light should be avoided).
Tesla admitted that they often change policies, and that it can be confusing for customers or they may have outdated information. (I argued that’s exactly why having this issue covered under warranty is important - so that I’m not subject to their latest whim).
There was a person on here that said they had their car delivered during a Colorado winter, it had minimal strong sunlight exposure given that time period and yet the screen still yellowed.A reasonable person would not think that sunlight could damage their screen after a few days out in the sun.
During spring 2019 , Tesla determined that the adhesive used to attach components was being affected by sun light, causes yellow band. This caused them to stop covering this issue under warranty.
There was a person on here that said they had their car delivered during a Colorado winter, it had minimal strong sunlight exposure given that time period and yet the screen still yellowed.
* Tesla claimed it was an environmental issue and provided no proof thereof. The arbitrator dug into this and made it clear he was unimpressed with their claim that had no backing. The lawyer on Tesla's side claimed they had the documents but could not provide them "because of NDAs and such"
Screen protectors are already available from abstractocean.com. I have them on my Model S 90D and my wife's Model 3 and highly recommend the matte version since it basically eliminates fingerprints on the screen.Hmm, I smell a potential business opportunity here. Anyone taking bets as to how long it takes evannex or taptes to start making custom fitted MCU screen covers? Maybe I should start knitting some and selling them on Etsy. Made from free range yarn!!!
Why did you accept the invoice with "good will" repair? Basically, you locked yourself out of a free repair should the issue resurface.
Screen protectors are already available from abstractocean.com. I have them on my Model S 90D and my wife's Model 3 and highly recommend the matte version since it basically eliminates fingerprints on the screen.
Neither car has any yellowing, but my 90D is a 2015, so I don't think it's affected anyway.