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Lexus wording: Emergency Towing: Lexus will tow the vehicle to the nearest authorized Lexus dealer as long as the vehicle is inoperable due to a warranty-related disablement.
Bmw: If your vehicle should break down while coveredunder warranty or require towing after an accidentor collision, it will be transported to the nearestauthorized BMW center. You may also elect to haveyour BMW towed to the BMW center of your choice,provided that the center is within a 50-mile radius ofthe closest center.
Pretty much standard fare. All "to nearest SC", as it should be. I hadn't realized TM had a restriction here, though for the tows I've had (tires...) these have all been within 50 miles however I often travel further and this is disappointing.
Just an update on the status of this. The Decatur service center covered the tow to Atlanta. The manager there, Ken, was very, very nice and apologetic that I went through that stress. The car is being checked out now. I also let him know about a strange "clunk" I have been hearing lately when I let off the accelerator. Other posts seem to indicate that it's a bearing issue. Any thoughts on the "clunk" when decelerating?
Right Mike but "to nearest SC" in this and many cases, for a Tesla owner, could be hundreds of miles. BMW, Mercedes, etc are generally just a few miles away. That's the issue.
Just an update on the status of this. The Decatur service center covered the tow to Atlanta. The manager there, Ken, was very, very nice and apologetic that I went through that stress. The car is being checked out now. I also let him know about a strange "clunk" I have been hearing lately when I let off the accelerator. Other posts seem to indicate that it's a bearing issue. Any thoughts on the "clunk" when decelerating?
I believe we are actually agreeing ;-). I was unaware of any limitation, so was dsm, so I checked "The Google".
TM is unusually great at making things whole again and this appears to be a gray area.
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Great on TM addressing this and reduces potential future stress for all of us, thanks for the update. I've had nothing but great experiences with their roadside assistance.
Unaware of clunk issue, though hopefully this is fixed before you take it back.
Just an update on the status of this. The Decatur service center covered the tow to Atlanta. The manager there, Ken, was very, very nice and apologetic that I went through that stress. The car is being checked out now.
Lexus wording: Emergency Towing: Lexus will tow the vehicle to the nearest authorized Lexus dealer as long as the vehicle is inoperable due to a warranty-related disablement.
Bmw: If your vehicle should break down while coveredunder warranty or require towing after an accidentor collision, it will be transported to the nearestauthorized BMW center. You may also elect to haveyour BMW towed to the BMW center of your choice,provided that the center is within a 50-mile radius ofthe closest center.
Pretty much standard fare. All "to nearest SC", as it should be. I hadn't realized TM had a restriction here, though for the tows I've had (tires...) these have all been within 50 miles however I often travel further and this is disappointing.
Ranger service is no longer available.^^ amazing customer service @Chrisizzle. I assume you are on the basic service plan and not on Ranger service.
Just an update on the status of this. The Decatur service center covered the tow to Atlanta. The manager there, Ken, was very, very nice and apologetic that I went through that stress. The car is being checked out now. I also let him know about a strange "clunk" I have been hearing lately when I let off the accelerator. Other posts seem to indicate that it's a bearing issue. Any thoughts on the "clunk" when decelerating?
I doubt putting a charger on the battery is going to help. If the 12V battery is low, one of two things likely happened:
a) Your battery is dead (shorted cell, dried out, tired, etc, anything that can kill a battery). A charger won't help, because the battery is done for.
b) Your battery is discharged, because your DC-DC converter died, and the vampire drain ran the battery down. Charging will bring the battery back and start the car, but without a functioning DC-DC converter, you're SOL.
In scenario A, you want a jumper battery to wake the car. Once the HV contractors close, the DC-DC will energize, and the car should be driveable (although if you shut if off, you'll need to jump again). In scenario B, you need a tow, plain and simple. Charging doesn't really help in either case.
I see people wondering about having it replaced by someone other than Tesla, but doesn't the main pack have to be discharged below 30% or so in order to replace it? I know when mine was replaced (I actually think it was just the contactor in my case) they did a huge energy dischargement before working on it as I could see it on my energy monitor. I also thought I read about this on here
Just an update on the status of this. The Decatur service center covered the tow to Atlanta. The manager there, Ken, was very, very nice and apologetic that I went through that stress. The car is being checked out now. I also let him know about a strange "clunk" I have been hearing lately when I let off the accelerator. Other posts seem to indicate that it's a bearing issue. Any thoughts on the "clunk" when decelerating?
I'm not lowering the bar. I'm being reasonable. Tesla also has to make a profit. They could offer free Ranger service to everyone's house as well. People would love that but might get a little expensive. If all other manufacturers would come pick up their warranty cars up in the middle of the desert 300 miles away from the nearest dealership for example then yes, Tesla should at least match that.
Awesome! (But then some of us already knew Tesla would make it right once given a chance.) Now others will be able to put their righteous indignation back in their pocket.
Can someone just clarify here. Does Tesla use deep cycle gel batteries or normal starter batteries?