What would happen to the Service Center if they said "OMG, 4K miles on 21" tires, that's wrong. We need to get on that right away.". That would be crazy (and, of course, the correct thing to do). It is much easier to say, oh, that is normal. You need to get used to it.
This thread is proof that you can get reasonable life out of tires on MS provided the alignment is acceptable. I do not consider -2.2 degrees of rear camber acceptable so air suspension already creates a problem.
My normal experience is 15K miles on rear sport tires with European amounts of camber (-1.5 to -1.9). My MS just gave me just over 17K from PS2s. I think that is excellent for me from this heavy a car.
Circling back to the above post, making up $hit might be forgivable. Knowing what is right then saying what is convenient would be less so. Perhaps we should go YBD's way and assume the best and not the worst.