2019/20 Orders and Deliveries [closed]

[Smog]

It cannot be, surely? Don't tease me, NHS, I can't take it.

View attachment 516124

When did you order? I ordered with them 16/02 but as far as I know the lease company haven’t even placed the order yet

edit:just seen your sig. think I’m looking at June now. Same spec/pickup

 

[James-R10]

I've had the same this evening just as I was taking the wife out. Totally spoilt the meal
Also as today we also paid the invoice in full. I hope its sent out by mistake.
Stockport 4th 11am collection

not a mistake, got a response after replying to the email as I had not long been of the phone to them to confirm all paperwork and pay the invoice.. it can’t have come in that late in the day as I was talking to them just about when they close shop to go home..

 

[Masklin]

Yay, a delivery text!

Oh, it’s for the DFS sofa that’s also on order

 

[Lupe]

Seems that these delays are all Stockport? Could be it be Cartier up North that is the issue?

 

[Ceekayell]

Follow up from last night's post - Thanks LongRanger and DanB_Cym for the hints. I tried the direct scheduling link with my RN but sadly to no avail.
This morning I rang the Cribs Causeway telephone number, but got transferred across to the Tesla UK phone line. The Delivery option wasn't available, so ended up speaking to a chap in Sales. He looked at my account and explained that several customers had experienced what I'm going through - a text to schedule delivery is received, but the customer's Tesla account isn't updated to permit this. He suggested that I recheck my account this afternoon or tomorrow, but - as it's the weekend - he thinks it might not be until Monday that anything changes.
As Cribbs Causeway isn't far away, I'm going to head over there this morning, to see if anything can be arranged face-to-face... but I can't say I'm terribly optimistic at this stage!

 

[planehazza]

Yay, a delivery text!

Oh, it’s for the DFS sofa that’s also on order

Black/White, heated rear seats and full self massaging? Yeah mate,that's on the Glovis Captain.

 

[Chudwill]

not a mistake, got a response after replying to the email as I had not long been of the phone to them to confirm all paperwork and pay the invoice.. it can’t have come in that late in the day as I was talking to them just about when they close shop to go home..

Most stressful new car purchase I have ever had! Thanks Tesla

 

[Fozzzz]

Called Tusker today, as they were expecting to hear from Tesla on the batch of orders they have with them. They did get the update, but I'm disappointed to hear that I've still not be allocated a vehicle despite order being placed 15th Nov (105 days ago). A M3P MSM/Black is hardly unicorn spec. I'm beginning to think I'm not going to be in the March round of deliveries. No RN allocated, no VIN, no nothing. Neither Tusker nor Tesla can give me any information.
Anyone else in a similar situation?

In your Tusker account if you go on "my quotes" you'll see the status or order. If it says "on order" they will have a RN number. Just speak to them on chat and you'll get it. Speak to Harsh or Ella

 

[Danb_Cym]

Follow up from last night's post - Thanks LongRanger and DanB_Cym for the hints. I tried the direct scheduling link with my RN but sadly to no avail.
This morning I rang the Cribs Causeway telephone number, but got transferred across to the Tesla UK phone line. The Delivery option wasn't available, so ended up speaking to a chap in Sales. He looked at my account and explained that several customers had experienced what I'm going through - a text to schedule delivery is received, but the customer's Tesla account isn't updated to permit this. He suggested that I recheck my account this afternoon or tomorrow, but - as it's the weekend - he thinks it might not be until Monday that anything changes.
As Cribbs Causeway isn't far away, I'm going to head over there this morning, to see if anything can be arranged face-to-face... but I can't say I'm terribly optimistic at this stage!

Follow up from last night's post - Thanks LongRanger and DanB_Cym for the hints. I tried the direct scheduling link with my RN but sadly to no avail.
This morning I rang the Cribs Causeway telephone number, but got transferred across to the Tesla UK phone line. The Delivery option wasn't available, so ended up speaking to a chap in Sales. He looked at my account and explained that several customers had experienced what I'm going through - a text to schedule delivery is received, but the customer's Tesla account isn't updated to permit this. He suggested that I recheck my account this afternoon or tomorrow, but - as it's the weekend - he thinks it might not be until Monday that anything changes.
As Cribbs Causeway isn't far away, I'm going to head over there this morning, to see if anything can be arranged face-to-face... but I can't say I'm terribly optimistic at this stage!

Ask to speak to Kirk/Kurt if he is there (can't quite remember the name) as he was super helpful when I was last there. He has dark hair and a beard. Also Phoebe has been very helpful when speaking to her regarding test drives etc...

 

[Pablosammy]

In your Tusker account if you go on "my quotes" you'll see the status or order. If it says "on order" they will have a RN number. Just speak to them on chat and you'll get it. Speak to Harsh or Ella

Didn't know that, I'll have to contact them on Monday! Mine is showing 'on order' as of last week.

 

[elastictangent]

I was due to collect at Stockport (no date given) and now I have a date of 9th March for home delivery which I didn’t even know was an option. My car’s on the Grand Mark (or was as I see it docked yesterday).

 

[Russinating]

Those who have picked up, when did you get your reg number? Just spoken to Direct Line and they can't insure without it/just based on the VIN.

 

[Lupe]

I’m picking up next week and I have my reg number

 

[Good Evans]

Those who have picked up, when did you get your reg number? Just spoken to Direct Line and they can't insure without it/just based on the VIN.

I got mine 5 days before delivery date

 

[mmackay911]

So another thing you can do, try logging into your Tesla account or creating one that has the same email as the one you provided to Tusker. If I do this I get a referral code in my account id I use another email address to create an account there is no referral code... maybe this might at least show if an order is placed?

Yeah, you'd think it would be that easy. I've had my Tesla account for longer than my Tusker order and carefully used the same email address for both, so that the account link would work as you suggest. Guess what?

 

[LongRanger]

^^ Tesla have to re-link from the Tusker corporate account into your own personal one, because the car isn’t yours, the lease companies and Tesla have an agreement that this is only done around collection day. It also stops mishaps where several similar cars on a lease batch will be in play, you might get a different VIN assigned right at the last minute if they are dealing with batches of VINs for the same lease company / collection window.

 

[mmackay911]

In your Tusker account if you go on "my quotes" you'll see the status or order. If it says "on order" they will have a RN number. Just speak to them on chat and you'll get it. Speak to Harsh or Ella

Trouble is it's said "on order" for months now. If I use Chat, they'll refer to the Tesla spreadsheet and tell me ther is no RN, just like the Tusker-Tesla ordering person in the Purchasing dept tells me every time I call her.

 

[Russinating]

I’m picking up next week and I have my reg number

Is it a 20 reg or 69?

 

[planehazza]

Seems option 4 isn't open long on a Saturday. Anyone got a number I can call to speak to them about a date?

 

[ICE-FREE]

Those who have picked up, when did you get your reg number? Just spoken to Direct Line and they can't insure without it/just based on the VIN.

Given date, reg number yesterday via lease company, insured via Direct Line, collect Dartford Friday 6th. 10.30 I hope... approx. 4.5 months in total.