Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

2019.36.1 Software update not completing

Nighthawk

New Member
Nov 3, 2019
4
1
Virginia
My model S screen says software updating to 2019.36.1 but it has been stuck there for more than 24 hours. I have tried a reboot using brake and steering wheel buttons. My iPhone app says it’s updating and is at 10% but again has been stuck there for 24 hours. Can’t reboot from touch screen because touch screen is black with software updating message. Any suggestions?
 

3Victoria

Active Member
May 8, 2016
1,762
3,336
Victoria, British Columbia
My model S screen says software updating to 2019.36.1 but it has been stuck there for more than 24 hours. I have tried a reboot using brake and steering wheel buttons. My iPhone app says it’s updating and is at 10% but again has been stuck there for 24 hours. Can’t reboot from touch screen because touch screen is black with software updating message. Any suggestions?
Try hard boot. Brake pedal and both scroll buttons.
 

David29

Supporting Member
Aug 1, 2015
2,173
1,792
DEDHAM, MA
This happened to me. Service Center originally thought it was an MCU failure, but later realized that the cause was a corrupted file on my flash drive for music, plugged into the USB port. Do you by any chance have a connected USB flash drive (memory stick)? If so, try removing it.
In another thread on this topic, someone suggested that it is good practice to remove any connected memory sticks before installing an update.
If you don't have a USB memory stick, then my experience was not helpful, sorry!
 
  • Informative
Reactions: KerryOH

Nighthawk

New Member
Nov 3, 2019
4
1
Virginia
This happened to me. Service Center originally thought it was an MCU failure, but later realized that the cause was a corrupted file on my flash drive for music, plugged into the USB port. Do you by any chance have a connected USB flash drive (memory stick)? If so, try removing it.
In another thread on this topic, someone suggested that it is good practice to remove any connected memory sticks before installing an update.
If you don't have a USB memory stick, then my experience was not helpful, sorry!
I don’t have any connected memory sticks but thank you for the input.
 
  • Like
Reactions: David29

Nighthawk

New Member
Nov 3, 2019
4
1
Virginia
No 2019.36.1 yet! Any ideas when going to mass rollout?
My screen says that 2019.36.1 is what it’s trying to install.
 

Attachments

  • 74EF679A-9C2E-4E86-BFCB-C56B5EAECC02.jpeg
    74EF679A-9C2E-4E86-BFCB-C56B5EAECC02.jpeg
    284.7 KB · Views: 54
  • BFF7A168-204D-4B79-82A5-CA37E120903E.jpeg
    BFF7A168-204D-4B79-82A5-CA37E120903E.jpeg
    138.4 KB · Views: 52

Beady3647

Member
Nov 3, 2017
230
156
Solihull
I'm a long way behind you on the Version (I'm only at 2019.32.12.2) but I recently had a complete freeze out. MCU was blank, tried all resets, disconnected all USB etc but still no good. The car was taken to my local SC and they diagnosed (eventually) that the update had failed and forced it through. I'm reading more and more about update fails which is very concerning as this is IMHO one of Teslas biggest advantages. This is the first time I've had a problem with software update in 4 years of 2 x MS ownership.
 

tranzndance

Member
Sep 10, 2017
488
317
Bay Area
I haven't gotten a software notification but my networking history data for the car showed days where it downloaded 6, 9 and 6 gigabytes of data. Anyone else seen that? Is the update big in size like that?
 

Tholland

Member
Apr 22, 2019
953
581
Ocean City, MD
I haven't gotten a software notification but my networking history data for the car showed days where it downloaded 6, 9 and 6 gigabytes of data. Anyone else seen that? Is the update big in size like that?
Those sizes normally indicate Navigation map data. The updates for software are normally under 1gb depending on how far behind you are.
 

miles267

Member
Aug 24, 2019
42
19
United States
Support told me today to reboot my MCU. They could see a lot of temp files likely to prevent the update. Since doing this, no luck yet. If you have a USB drive connected, to where is the update saved?
 

Evergreenie

New Member
Aug 10, 2014
3
0
Colorado
I had the exact same issue with my 2017 Model X. No memory sticks connected. It took a trip to the service center, who completed a new software install in about two hours.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top