2019.8.5 Charger Handle Won't Unlock Door

[dknisely]

Since installing 2019.8.5 a few days ago, I haven't been able to open the charger port door with the handle of either of the two chargers that I have (on my Model X; no issues with my Model S on the same release). It seems like an odd coincidence. The charger port will open from the MCU charging dialog.

The port/door won't unlock and open with the charger handle button even if the car is fully awakened and powered up. Also tried a reboot with no change.

If I force open the door, the charger remains locked.

Anybody else seeing this issue?

 

[kqnjml]

I have the same issue since the update. Hopefully the next update will fix it.

Since installing 2019.8.5 a few days ago, I haven't been able to open the charger port door with the handle of either of the two chargers that I have (on my Model X; no issues with my Model S on the same release). It seems like an odd coincidence. The charger port will open from the MCU charging dialog.

The port/door won't unlock and open with the charger handle button even if the car is fully awakened and powered up. Also tried a reboot with no change.

If I force open the door, the charger remains locked.

Anybody else seeing this issue?

 

[KWReid]

Same issue here. Actually had Tesla chat support on the line for another topic and he had me run through the usual "power down", "reboot", etc... scenarios. Didn't fix it.

24h later though, I tried it again and it worked. Not sure if the car did something overnight or not, but it works now.

Note that I also had the problem on 8.3. 8.4 then fixed it. Then I got 8.5 and it returned.

 

[mxnym]

My charge port door wouldn't open for the button on 8.4, but only once. It worked after updating to 8.4 and prior to updating to 8.5, but it wouldn't work after several tries one time for one charger; I ultimately opened the door from the MCU that one time.

 

[Hilbe]

Went from 2018.50.6 to 2019.8.5 and now have the issue. Not big deal I just tap the charger port to open it. Figure it’ll be another 3 or 4 months until we get the fix/update pushed.

 

[BigMskiman]

Yep, bug is still there. Agree it's minor
old |v2019.8.3|AP2,MCU1,PUP|
new |v2019.8.5|AP2,MCU1,PUP|

 

[dknisely]

OK, I won't worry about it. Another detail, which MIGHT have been a related trigger, is that I had to use a ChargePoint charger, which always requires opening the door via menu, and it might have become unresponsive to Tesla charger handle buttons after that.

 

[gnumeric]

OK, I won't worry about it. Another detail, which MIGHT have been a related trigger, is that I had to use a ChargePoint charger, which always requires opening the door via menu, and it might have become unresponsive to Tesla charger handle buttons after that.

Don’t worry, that didn’t cause it. I’ve never charged at anything but Tesla superchargers and my home Tesla HPWC. I got this same door issue on 2019.8.3 and it still persists on 2019.8.5.

 

[jboy210]

Interestingly, the issue occurred with my home HPWC, but door opens fine for a Supercharger.

 

[jlv1]

I noticed this problem with our X on a long trip (900 miles) over the weekend. It started happening with 2019.8.3 and is still happening with 2019.8.5.

 

[clyjr]

Mine worked for 3 days in a row last week, after not working for a long time. Now it doesn't work again

 

[Ramiel]

Bad news guys, I just got the 2019.8.6 and the double button on the Tesla home charger no longer worked either! . I have a MX 90D HW2

Oh and for whom may wonder what’s new in 8.6, it had the same exact release notes as 8.5... so no clue what is new.

 

[Silicon Desert]

If I force open the door, the charger remains locked.

I'm curious what you meant by FORCE it open. I have images in my mind that you have a really big crowbar

 

[OILMAN]

I have the same issue as noted above with my home wall charger, following this 2019.8.5 software update. Charger door will no longer open when I press the button on the handle.

 

[OregonX Guy]

Bad news guys, I just got the 2019.8.6 and the double button on the Tesla home charger no longer worked either! . I have a MX 90D HW2

Oh and for whom may wonder what’s new in 8.6, it had the same exact release notes as 8.5... so no clue what is new.

I just installed 8.6 as well and I'm not seeing any differences either. Maybe it fixed the reboot issue. I had zero prior to 8.5 and then several after. I will be grateful if this minor update resolved that issue.

 

[dknisely]

I'm curious what you meant by FORCE it open. I have images in my mind that you have a really big crowbar

Haha. I meant use the charge dialog on the screen to unlock/open the charge port door.

I did also force the charge port door open, but the charger remains locked.

 

[BigMskiman]

Just installed the latest and port door working with HPWC button.
Make sure you scroll-wheel main screen & cluster reset after updating.
As Ramiel said above, same release notes.

old |v2019.8.5|AP2,MCU1,PUP|
new |v2019.8.6|AP2,MCU1,PUP|

 

[Labradordriver]

Hi Guys,

I noticed the same issue, I did not draw the link to the software update, I just figured something had failed and I would get it fixed during my next service appointment in June.

I can open it manually or from the MCU but not from the button on my charger.

Not a big deal, but I hope they fix it soon.

 

[drewg123]

Just installed the latest and port door working with HPWC button.
Make sure you scroll-wheel main screen & cluster reset after updating.
As Ramiel said above, same release notes.

old |v2019.8.5|AP2,MCU1,PUP|
new |v2019.8.6|AP2,MCU1,PUP|

I had the same experience on my car. I also did not link it to 2019.8.5. Never the less, my mobile adapter will open the charge port again after last nights update to 2019.8.6. Thinking back on it, I had a 100% failure rate with 2019.8.5

 

[alistairg]

I had this issue also.... it seems to have gone away since 2019.12