2020 MY - TeslaCam Dashcam - USB no longer recognized

[El joe]

Just getting my 2020 Model Y back for the second time regarding this issue. There's a fairly lengthy message from Service but the gist of it is that this is a firmware issue that's being worked on and will be resolved in Firmware 2024.15. The service tech also indicated that the dash cam will still record and that the alert is false. Not sure how or if I want to check that, but that's what Tesla is telling me as I finish up my second service visit for this same issue. :/

 

[ElectricAnt54]

I can't temporarily resolve the issue either. The problem occurred after I subscribed to FSD 5 days ago (I'm running 2024.8.9 on a 2023 MY LR. I thought the SSD went on the fritz; I plugged in my old USB drive and it, too, doesn't work. It's got to be a software issue. Does everyone having this problem have - or subscribe - to FSD? Or is that not a likely factor?

I have the issue & I do not have FSD.

 

[Mercedes fan]

I didn't read through every response so sorry if somebody already posted this.

SSD drives only have a certain number of writes before they quit working. Most of them have in the fine print the approximate number before failure. Reformatting will sometimes put off the inevitable replacement or a bit, but they all die sooner or later. Dash cams and for sure the tesla with multiple cameras will shorten the life of them considerable.

The SSD drives have a 5-10 year life span. Since SSDs don't have moving parts, they're very reliable.

 

[Chrushev]

I didn't read through every response so sorry if somebody already posted this.

SSD drives only have a certain number of writes before they quit working. Most of them have in the fine print the approximate number before failure. Reformatting will sometimes put off the inevitable replacement or a bit, but they all die sooner or later. Dash cams and for sure the tesla with multiple cameras will shorten the life of them considerable.

Thats not the issue here. But its easy to check SSD health by plugging it into a computer. My Model Y via sentry mode eats up about 5% of life per year (~8TB per year).

I made a post about it here: For anyone curious, here is how much read/writes my Model Y put on my SSD

 

[Markpn]

The SSD drives have a 5-10 year life span. Since SSDs don't have moving parts, they're very reliable.

My specific SSD drive is 4 months old as well. But still odd. I can't be the only one having these problems - and from this thread, it's not just me. Do we just wait for the next software update, then, and hope it gets fixed?

 

[Markpn]

not factor. subscribing to FSD probably had you update sw?

surprisingly (and likely since they merged the fsd and autopilot stacks a few updates ago) - I just subscribed on the app- went out to the car 10 minutes later- and (with no software update run), I had a notice on the monitor telling me FSD was now functional.

 

[PianoAl]

Just getting my 2020 Model Y back for the second time regarding this issue. There's a fairly lengthy message from Service but the gist of it is that this is a firmware issue that's being worked on and will be resolved in Firmware 2024.15. The service tech also indicated that the dash cam will still record and that the alert is false. Not sure how or if I want to check that, but that's what Tesla is telling me as I finish up my second service visit for this same issue. :/

To test, can you tap to save the footage then eject the USB and view it on your computer?

I haven't read this entire thread--sorry if this has already been mentioned.

 

[El joe]

To test, can you tap to save the footage then eject the USB and view it on your computer?

I haven't read this entire thread--sorry if this has already been mentioned.

I’m going to get the car this afternoon, so I’ll give that a try. Hoping that it just works, but I have low hopes. :/

 

[Dr. D Flier]

The SSD drives have a 5-10 year life span. Since SSDs don't have moving parts, they're very reliable.

That's true but the sectors can only be written/erased a certain number of times. Mechanical drives are actually superior in this respect, but due to the disks having to turn makes them much slower to read/write. May not be the problem - was just a thought

 

[Crumpler]

Yep Still ongoing until reboot , 2020 M3P here with center console USB , going to try unchecking exclude. have a freshly formatted USB from Tesla screen only no music partition

 

[Ml007]

Following this thread. Early 2020 Model Y, Samsung T5 SSD which has worked reliably for years and still does fine when plugged into laptop is not showing up in car. Guessing we are all waiting for the 2024.15 software fix?

 

[Pierric DCW]

hello Model Y 2020 same issue here. Have you guys notices that your UDB game controllers are not recognized also when the issue arises??
for mine this is the case i have 2 USB controller but when the "dashcam not available" issue (or "will be fixed in 2024-15" issue) is there then my controllers are not recognized either.
thanks for the feedback

 

[ElectricAnt54]

hello Model Y 2020 same issue here. Have you guys notices that your UDB game controllers are not recognized also when the issue arises??
for mine this is the case i have 2 USB controller but when the "dashcam not available" issue (or "will be fixed in 2024-15" issue) is there then my controllers are not recognized either.
thanks for the feedback

Same. I have data capable center console usb-c ports & usb-a in glovebox. Intel atom mcu2. My usb game controllers & music stick are not recognized by center console usb ports. Basically the center console usb ports are not detecting any devices. Rebooting computer usually fixes issue until car is parked for a while.

 

[PianoAl]

The service tech also indicated that the dash cam will still record and that the alert is false.

If true, the problem is minor. Could someone test this by saving a dashcam clip (honk horn or tap icon) and seeing if it was saved?

 

[Chrushev]

If true, the problem is minor. Could someone test this by saving a dashcam clip (honk horn or tap icon) and seeing if it was saved?

For me tapping on the icon gives yellow USB error and when I checked on the computer, nothing was recorded. Have not tried honking.

 

[Snow Drift]

Pressing the icon gives an error. So, there's no safe way to eject the drive.

 

[billybong5]

hmm my 2018 model 3 usb port hasnt worked for a long time, at best its intermittent working for a few minutes but mostly not. I tried new usb hub replacements, replacing a mini usb cable and also replaced the center console from 1.0 to 2.0 for usb c ports but all same results. Seems like issue with hw 3.0 mcu usb ports i guess. i have to rely on my aftermarket dash cam, but not having sentry mode kinda sux. Since out of warranty, its not worth it to take it in the shop for $250 that would result in failure again..

 

[Markpn]

I have the issue & I do not have FSD.

I found an odd fix that was totally unexpected. When I plugged in the drive to my mac, it showed my TeslaCam folder as well as my Music folder. No issues seen. I deleted the sub-folders and it appeared I'd fixed the issue. Nope. I ran an ERASE and reformat to exFat on the partition - and unbelievably it worked (even though it looked like I'd deleted everything - apparently not!). Not sure if that's a Samsung 1tb SSD issue or a mac issue- but it's functional now. Yay.

 

[Chrushev]

I found an odd fix that was totally unexpected. When I plugged in the drive to my mac, it showed my TeslaCam folder as well as my Music folder. No issues seen. I deleted the sub-folders and it appeared I'd fixed the issue. Nope. I ran an ERASE and reformat to exFat on the partition - and unbelievably it worked (even though it looked like I'd deleted everything - apparently not!). Not sure if that's a Samsung 1tb SSD issue or a mac issue- but it's functional now. Yay.

Dont get your hopes up, when car goes into deep sleep its like a 50% chance of it happening again.